SaaS Onboarding & Implementation Leader (Hybrid)

Tact; Manchester; Hybrid; GBP 77,000 - 94,000; Full time

Benefits offered by this job

Hybrid working (mostly remote)

Birthday off

Wellbeing allowance

Free breakfast and lunch on site

Job summary

Tact in Manchester is hiring a Head of Customer Onboarding to helm a hybrid, UK-based role with a salary of £85,000 plus benefits. You will lead a team of 8 Implementation Managers, owning delivery from initial scoping through go-live and early value realization for customers.

You will drive team development, optimize project governance, and strengthen relationships with senior stakeholders to ensure fast time-to-value for customers and continued success in a dynamic FinTech environment.

Qualifications

• Experience leading a customer onboarding, implementation or professional services function.
• Experience managing and developing customer-facing delivery teams in a SaaS business
• Project governance, risk management and capacity planning
• Confident with senior stakeholders and managing customer relationships

Responsibilities

• Lead a team of 8 Implementation Managers from scoping to go-live and ongoing delivery.
• Develop the team and improve project management to accelerate customer value from the platform.

Skills

Leadership

Stakeholder management

Delivery team leadership

Project governance

Capacity planning

SaaS experience

Job description

Tact in Manchester is hiring a Head of Customer Onboarding to helm a hybrid, UK-based role with a salary of £85,000 plus benefits. You will lead a team of 8 Implementation Managers, owning delivery from initial scoping through go-live and early value realization for customers.

You will drive team development, optimize project governance, and strengthen relationships with senior stakeholders to ensure fast time-to-value for customers and continued success in a dynamic FinTech environment.