Hybrid SaaS Customer Adoption Manager

IFS; England; Hybrid; GBP 45,000 - 70,000; Full time

Benefits offered by this job

Hybrid work opportunities

Inclusive workplace

Job summary

IFS is seeking an experienced Customer Success professional in the United Kingdom to drive value for our B2B SaaS clients. With 2+ years in customer success, onboarding, or related roles, you will manage cross-functional initiatives, run sessions with customers, and track progress using data.

The role offers hybrid working across teams, a diverse, inclusive culture, and opportunities to influence software adoption and operational workflows across our enterprise clients.

Qualifications

• Approximately two or more years of experience in B2B SaaS customer success, onboarding, implementation, consulting, project coordination, product operations or a related customer-facing role.
• Strong organisation and follow-through, with the ability to manage actions, deadlines, documentation and multiple stakeholders.
• Clear written and verbal communication and confidence facilitating working sessions with customers.
• Comfort using data and customer evidence to monitor progress, identify issues and prepare concise updates.
• Customer-focused problem solving with the judgement to resolve routine issues and elevate material risks appropriately.
• Good Excel capability and confidence learning SaaS platforms, collaboration tools and operational workflows.

Responsibilities

• Coordinate actions, deadlines and documentation across multiple stakeholders.
• Facilitate working sessions with customers and communicate updates clearly.
• Monitor progress using data and customer evidence to identify issues.
• Elevate material risks appropriately and support issue resolution.

Skills

B2B SaaS

Project coordination

Stakeholder management

Verbal and written communication

Data-driven problem solving

Excel

Cross-functional collaboration

Tools

Excel

BI tools

SQL

Job description

IFS is seeking an experienced Customer Success professional in the United Kingdom to drive value for our B2B SaaS clients. With 2+ years in customer success, onboarding, or related roles, you will manage cross-functional initiatives, run sessions with customers, and track progress using data.

The role offers hybrid working across teams, a diverse, inclusive culture, and opportunities to influence software adoption and operational workflows across our enterprise clients.