Head of Customer Onboarding

Tact; Manchester; Hybride; GBP 77 000 - 94 000; Plein temps

Avantages offerts par ce poste

Hybrid working (mostly remote)

Birthday off

Wellbeing allowance

Free breakfast and lunch on site

Résumé du poste

Tact in Manchester is hiring a Head of Customer Onboarding to helm a hybrid, UK-based role with a salary of £85,000 plus benefits. You will lead a team of 8 Implementation Managers, owning delivery from initial scoping through go-live and early value realization for customers.

You will drive team development, optimize project governance, and strengthen relationships with senior stakeholders to ensure fast time-to-value for customers and continued success in a dynamic FinTech environment.

Qualifications

• Experience leading a customer onboarding, implementation or professional services function.
• Experience managing and developing customer-facing delivery teams in a SaaS business
• Project governance, risk management and capacity planning
• Confident with senior stakeholders and managing customer relationships

Responsabilités

• Lead a team of 8 Implementation Managers from scoping to go-live and ongoing delivery.
• Develop the team and improve project management to accelerate customer value from the platform.

Connaissances

Leadership

Stakeholder management

Delivery team leadership

Project governance

Capacity planning

SaaS experience

Description du poste

Head of Customer Onboarding - £85,000 + Benefits - Manchester (Hybrid)

Want to build a better way of onboarding customers?

You’ll join a growing, private equity-backed FinTech trusted by over 1,000 businesses, making business payments and financial management simpler, faster and more secure.

They're investing in how they onboard customers, creating a brand-new leadership role to make the whole process faster, smoother and more effective.

As Head of Customer Onboarding, you'll lead an established team of 8 Implementation Managers, with full ownership of how customer projects are delivered, from initial scoping through to go-live.

You’ll focus on developing your team, improving how projects are managed and making sure customers start seeing value from the platform as quickly as possible.

What they're looking for:

• Experience leading a customer onboarding, implementation or professional services function
• Experience managing and developing customer-facing delivery teams in a SaaS business
• Project governance, risk management and capacity planning
• Confident with senior stakeholders and managing customer relationships

What's in it for you:

• Hybrid working (mostly remote)
• Birthday off
• Wellbeing allowance
• Free breakfast and lunch on site