Head of Customer Implementation & Onboarding

Gearset; Cambridge; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Flexible home working

Office presence ~4 days/month

£1500 personal development budget

Long Term Incentive Plan

Free lunch in the office

25 days holiday + bank holidays

Company Pension Plan (matching 5%)

Bupa health care

Job summary

Gearset is hiring a Head of Customer Implementation in the UK to lead onboarding and DevOps Architecture for enterprise and mid‑market customers. You will shape delivery strategy, build a high‑performance team, and partner with Sales, Solutions Engineering and Success to drive value from deal close through go‑live.

The role offers flexible home working, with ~4 days in the office monthly, and a strong development budget to expand capabilities and leadership skills within a growing Customer

Qualifications

• Experience leading Implementation, Professional Services or delivery in a B2B SaaS context.
• Ability to evolve and implement a repeatable delivery methodology across varied customer complexities.
• Strong track record of managing managers and senior stakeholders.

Responsibilities

• Own implementation performance across enterprise and mid‑market customers, ensuring time to value and on‑time go‑lives.
• Evolve and standardize the implementation methodology for a consistent customer experience.
• Provide escalation support and guidance for complex implementations with customer stakeholders.
• Collaborate with Sales and Solutions Engineering to align on requirements and expectations from deal close through delivery.
• Lead and develop the Customer Onboarding and DevOps Architecture teams.
• Represent implementation during complex enterprise sales conversations and strategic reviews.

Skills

Leadership

Stakeholder management

Delivery leadership

People development

B2B SaaS

Cross-functional collaboration

Strategic thinking

Tools

Salesforce DevOps

Delivery tooling

Job description

Gearset is hiring a Head of Customer Implementation in the UK to lead onboarding and DevOps Architecture for enterprise and mid‑market customers. You will shape delivery strategy, build a high‑performance team, and partner with Sales, Solutions Engineering and Success to drive value from deal close through go‑live.

The role offers flexible home working, with ~4 days in the office monthly, and a strong development budget to expand capabilities and leadership skills within a growing Customer