SaaS Onboarding & AI Workflow Specialist

Marmion Ltd; Leeds; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Marmion Ltd. in Leeds is seeking a Software Implementation Specialist to drive onboarding, implementation and AI-powered workflow automation for hire and rental software customers.

You will collaborate with customers to map processes, configure the platform, and deliver training and ongoing guidance. The role suits someone with hands-on experience in hire/rental software, strong analytics and the ability to translate business needs into practical digital solutions.

Qualifications

• Experience using, administering, supporting or implementing hire or rental management software such as Syrinx, MCS Rental Software, inspHire.
• Experience supporting software users and improving processes.
• Strong analytical and problem-solving skills.
• Confident communicating with technical and non-technical users.
• Ability to understand business requirements and translate them into practical solutions.
• Exposure to APIs, integrations or webhooks would be advantageous.
• Comfortable working with Excel, Google Sheets and operational data.
• Permanent Right to Work in the UK. Please note that our client cannot offer visa sponsorship.
• Full UK driving licence and access to a vehicle.

Responsibilities

• Support the onboarding and implementation of new customers, including platform setup, configuration, testing and deployment.
• Understand customer processes and requirements, translating them into effective digital and automated workflows, including building, testing and optimising AI-powered solutions.
• Deliver platform training, demonstrations and ongoing guidance.
• Troubleshoot platform, workflow and integration issues.
• Analyse performance and recommend improvements based on customer usage and feedback.
• Work closely with Customer Success, Product, Sales and Development teams.
• Capture customer feedback and support improvements to the product and customer experience.
• Visit customer sites nationally when required.

Skills

Hire/rental software

Implementation

Onboarding

Customer solutions

Tools

Syrinx

MCS Rental Software

inspHire

Job description

Marmion Ltd. in Leeds is seeking a Software Implementation Specialist to drive onboarding, implementation and AI-powered workflow automation for hire and rental software customers.

You will collaborate with customers to map processes, configure the platform, and deliver training and ongoing guidance. The role suits someone with hands-on experience in hire/rental software, strong analytics and the ability to translate business needs into practical digital solutions.