SaaS Key Account Manager — Manufacturing (Hybrid)

Banyan Software; Glasgow; Hybrid; GBP 45,000 - 75,000; Full time

Benefits offered by this job

Brand-new function

Direct reporting line to Commercial/Gl

700+ existing customers

Hybrid work

Travel to Glasgow office

Job summary

Banyan Software in Glasgow is hiring a Key Account Manager to build and own a brand-new function, managing 700+ SME manufacturers after onboarding. You’ll focus on retention, licence expansion and module growth, building trusted relationships with production, operations, finance and IT stakeholders across accounts.

Reporting to the Commercial Director, you’ll drive adoption, expansion and advocacy, lead renewals and upsell conversations, and maintain CRM and forecasting in HubSpot.

Qualifications

• 3+ years’ experience in software/SaaS account management or customer growth.
• Manufacturing sector experience strongly preferred.
• Proven renewal and expansion experience with quota attainment.
• Comfortable building trust with senior stakeholders (ops, production, finance).

Responsibilities

• Own and grow the full customer base (700+ SME manufacturers) across industries such as motorsport, aerospace, defence, electronics.
• Develop and execute account plans focused on retention, licence expansion and module growth.
• Lead commercial conversations on renewals, upsell and expansion—owning the numbers behind them.
• Maintain disciplined CRM and forecasting hygiene in HubSpot; ensure visibility of health and pipeline.
• Travel to customer sites across the UK to build relationships face to face.

Skills

3+ years in SaaS account management

Renewals & expansion

Stakeholder management

CRM discipline

HubSpot familiarity

Tools

HubSpot

Job description

Banyan Software in Glasgow is hiring a Key Account Manager to build and own a brand-new function, managing 700+ SME manufacturers after onboarding. You’ll focus on retention, licence expansion and module growth, building trusted relationships with production, operations, finance and IT stakeholders across accounts.

Reporting to the Commercial Director, you’ll drive adoption, expansion and advocacy, lead renewals and upsell conversations, and maintain CRM and forecasting in HubSpot.