SaaS Implementation Lead — Onboarding & Adoption

Case IQ, Inc.; United Kingdom; Remote; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Work remotely in 7 countries

Company-paid benefits from day 1

Professional development budget

RRSP/401k matching program

Half-day Fridays in summer

Job summary

Case IQ, Inc. is seeking an Implementation Lead to drive customer-centric implementations of our SaaS GRC offerings. You will own projects from contract through go-live, coordinating configuration, API integrations, and data migration while training users and ensuring value delivery.

You will partner with Product, Engineering and Support to resolve issues, identify risks, and push for improvements that boost adoption and outcomes for large customers.

Qualifications

• 2–3 years experience in implementation, project delivery or customer onboarding.
• Strong organizational and communication skills with stakeholder management capability.
• Ability to translate requirements into clear plans and documentation.
• Experience with data migrations and API/webhook integrations.

Responsibilities

• Own the full implementation lifecycle from contract signing to go-live.
• Lead multiple concurrent implementation projects with timelines and milestones.
• Translate customer requirements into scalable configuration and migration solutions.
• Configure integrations (APIs, webhooks) and oversee data migration processes.
• Develop product and investigative process expertise to guide customers.
• Deliver user training and enablement to drive adoption and value.
• Act as trusted advisor, identifying risks and opportunities.
• Collaborate with Product, Engineering and Support to resolve issues.
• Provide feedback on product gaps and support testing of new features.
• Analyze performance and surface improvement opportunities.
• Refine processes to improve efficiency and customer impact.

Skills

Organizational skills

Communication skills

Stakeholder management

Project delivery

Requirements translation

Data migration

API integrations

Webhooks

Tools

APIs

Webhooks

Batch data transfers

Job description

Case IQ, Inc. is seeking an Implementation Lead to drive customer-centric implementations of our SaaS GRC offerings. You will own projects from contract through go-live, coordinating configuration, API integrations, and data migration while training users and ensuring value delivery.

You will partner with Product, Engineering and Support to resolve issues, identify risks, and push for improvements that boost adoption and outcomes for large customers.