Enterprise SaaS Onboarding Lead (Remote/Flexible)

Gearset; England; Hybrid; GBP 40,000 - 65,000; Full time

Benefits offered by this job

Flexible home working

Professional development budget up to

Top-end hardware

Long Term Incentive Plan

Free lunch in the office

25 days holiday + 5"},{

Company Pension Plan

Bupa health care

Enhanced family leave

Life Insurance & critical illness

Discounted gym membership

Job summary

Gearset is seeking an experienced Customer Onboarding Manager to lead onboarding projects end to end for our Salesforce DevOps customers. You’ll be the primary contact from signing to live deployment, guiding customers through technical setup, environments, and best-practice adoption in a fast, high-trust environment.

With two-plus years in SaaS onboarding, you’ll coordinate cross-functional teams, run risk-aware plans, and communicate with admins and executive sponsors to ensure on-time value.

Qualifications

• At least two years onboarding or implementation experience in a SaaS business.
• Experience running end-to-end onboarding projects with timelines and dependencies.
• Ability to work in complex technical environments across multiple systems.
• Strong stakeholder management from admins to executives.

Responsibilities

• Lead onboarding projects from close-win to go-live.
• Conduct technical deep dives to map customer environments.
• Maintain momentum across concurrent onboardings and manage risks.
• Communicate with admins and executives to keep stakeholders engaged.
• Develop onboarding plans outlining responsibilities and deliverables.
• Run product training and pipeline setup sessions for senior stakeholders.
• Collaborate with CSMs, Customer Success Engineers and DevOps Architects.
• Identify milestones and drive project through hypercare to handover.

Skills

Onboarding management

Project management

Stakeholder management

SaaS experience

Technical troubleshooting

Tools

Salesforce DevOps

CI/CD tooling

Job description

Gearset is seeking an experienced Customer Onboarding Manager to lead onboarding projects end to end for our Salesforce DevOps customers. You’ll be the primary contact from signing to live deployment, guiding customers through technical setup, environments, and best-practice adoption in a fast, high-trust environment.

With two-plus years in SaaS onboarding, you’ll coordinate cross-functional teams, run risk-aware plans, and communicate with admins and executive sponsors to ensure on-time value.