Senior SaaS Implementation Consultant - Enterprise Onboarding

Rithum LinkedIn Board; United Kingdom; Remote; GBP 70,000 - 100,000; Full time

Benefits offered by this job

25 Days PTO

8 Company-paid Holidays

2 floating holidays

10 paid sick days

2 Wellness days

Remote work stipend £45/month

Private Medical Insurance

Health Cash Back Plan

Life insurance & disability

Pension with 4% company match

Training & development stipend

Job summary

Rithum is seeking a Senior Implementation Consultant to design and deliver scalable technical solutions for late-stage sales and complex onboarding initiatives. You will act as a trusted technical advisor, own high-impact client projects, mentor teammates, and drive process improvements to maximize client success.

In this remote-first role, you will bridge technical discovery with delivery, provide platform training, manage API integrations, data feeds, and FTP, and collaborate with Sales,

Qualifications

• 3+ years of experience in a client-facing technical role within SaaS, with a focus on onboarding or solution engineering for enterprise-level clients
• Fluent in both written and spoken English
• Deep experience with product data feed formats (XML, TXT, CSV, JSON) and FTP protocols
• Advanced expertise in REST and SOAP API integrations and troubleshooting
• Strong working knowledge of Excel and HTML
• Demonstrated ability to manage multiple complex client projects simultaneously
• Excellent problem-solving, time management, and prioritization skills
• Strong communication and presentation skills for technical and non-technical audiences
• Proven ability to document processes and create technical enablement materials
• Ability to thrive in a fast-paced, dynamic environment and adapt to evolving priorities
• Experience using AI tools (e.g., ChatGPT, Microsoft Copilot, Claude) to improve productivity through research, communication, analysis, documentation, automation, workflow optimization, and decision‑making

Responsibilities

• Lead technical discovery and solution design during late-stage sales engagements for strategic clients
• Develop complex implementation plans and ensure seamless handoffs to delivery and support teams
• Own the technical implementation and optimization of high-impact client projects, customizing solutions to meet unique business requirements
• Serve as the primary technical contact for advanced issues related to software, product data feeds, API integrations, and FTP
• Provide expert-level platform training and consultation to client stakeholders
• Partner with Sales, Product, Engineering, and Client Success to ensure client needs are met and technical challenges are addressed
• Mentor and coach junior Client success engineers, supporting knowledge sharing and technical skill development
• Drive cross-functional initiatives that improve internal processes, workflows, and client engagement practices
• Develop technical enablement resources (e.g., webinars, videos, documentation) to support onboarding and education at scale
• Use AI as a default for recurring deliverables — implementation planning, client documentation, troubleshooting research, and enablement content — and share the prompts and workflows that work with your immediate team
• Communicate complex technical concepts clearly to both technical and non-technical stakeholders
• Represent the voice of the client in product feedback loops, collaborating with Product Management on feature evolution
• Take ownership of high-risk client situations, ensuring proactive intervention and resolution

Skills

Client-facing SaaS

English fluency

API integrations

REST & SOAP APIs

Excel & HTML

Project management

Education

Bachelor's degree in CS/IT or related

Tools

XML/TXT/CSV/JSON

FTP

Job description

Rithum is seeking a Senior Implementation Consultant to design and deliver scalable technical solutions for late-stage sales and complex onboarding initiatives. You will act as a trusted technical advisor, own high-impact client projects, mentor teammates, and drive process improvements to maximize client success.

In this remote-first role, you will bridge technical discovery with delivery, provide platform training, manage API integrations, data feeds, and FTP, and collaborate with Sales,