Hybrid Senior SaaS Implementation Lead

Market Recruitment; Greater London; Hybrid; GBP 60,000 - 77,000; Full time

Benefits offered by this job

Bonus 10%

Comprehensive benefits

Hybrid work model

Job summary

Market Recruitment is seeking a Senior Implementation Consultant to own customer implementation projects from signed agreement through to successful launch. You will be the primary contact, coordinating client teams and internal specialists to keep projects moving and delivered on time.

You will work with senior stakeholders, manage multiple priorities, and translate complex requirements into actionable next steps while maintaining strong relationships throughout the engagement.

Qualifications

• Experience delivering SaaS professional services for large organisations.
• Proven track record of managing enterprise customer projects.
• Strong ability to translate requirements between technical and non-technical stakeholders.

Responsibilities

• Manage multiple enterprise customer projects from kick-off to launch.
• Own project plans, milestones, dependencies and client communications.
• Run discovery sessions, workshops and regular project meetings.
• Coordinate customer teams and internal specialists to keep projects on track.
• Identify risks early and take ownership to resolve them.
• Help customers translate complex requirements into clear next steps.
• Build strong relationships with senior stakeholders throughout delivery.
• Ensure a smooth transition into using the platform post-launch.
• Contribute to improving delivery processes as the services function grows.

Skills

SaaS delivery

Stakeholder management

Project coordination

Customer consulting

Job description

Market Recruitment is seeking a Senior Implementation Consultant to own customer implementation projects from signed agreement through to successful launch. You will be the primary contact, coordinating client teams and internal specialists to keep projects moving and delivered on time.

You will work with senior stakeholders, manage multiple priorities, and translate complex requirements into actionable next steps while maintaining strong relationships throughout the engagement.