SaaS Automation & Application Specialist

Just Eat Takeaway.com; London Borough of Barking and Dagenham; On-site; GBP 65,000 - 90,000; Full time

Job summary

Just Eat Takeaway.com is seeking an Application Specialist (SaaS Technician) to own the lifecycle, access governance, and security of key SaaS apps while supporting Atlassian tools. You will drive automation through low-code/no-code platforms and REST API integrations, reducing manual tasks and enabling scalable workflows.

You will collaborate with cross‑functional teams (HR, Legal, Marketing, Engineering, Finance) to gather requirements, manage expectations, and ensure compliant governance.

Qualifications

• Experience administering and supporting enterprise SaaS applications or working within IT Operations/Application Management.
• Must-have experience with low-code/no-code platforms and AI tools such as Zapier, Jira Automation, and AI-driven automation capabilities to optimize workflows.

Responsibilities

• Take ownership of a portfolio of SaaS applications (e.g., 1Password, Miro, Zapier, DocuSign) including onboarding/offboarding and access management.
• Implement and maintain low-code/no-code workflows and leverage REST APIs to automate tasks and data updates.
• Provide BAU administration for Atlassian tools (Jira, Confluence) including user/group management and license handling.
• Monitor software utilization, license allocation, and ROI; assist in renewal decisions.
• Ensure security, least-privilege access, and collaborate on SSO/SCIM/Okta provisioning.
• Identify Shadow IT and bring unmanaged apps under governance with policy documentation.
• Hold requirements sessions with HR, Legal, Marketing, Engineering, Finance; evaluate proposals and manage expectations.
• Act as main point of contact for internal SaaS inquiries; maintain knowledge base and runbooks.

Skills

Automation

AI integration

SaaS lifecycle

SaaS administration

Atlassian admin

IAM & SSO

Low-code/no-code

REST APIs

Vendor management

Stakeholder engagement

Documentation

Tools

1Password

Miro

Zapier

DocuSign

Jira

Confluence

Okta

Job description

Just Eat Takeaway.com is seeking an Application Specialist (SaaS Technician) to own the lifecycle, access governance, and security of key SaaS apps while supporting Atlassian tools. You will drive automation through low-code/no-code platforms and REST API integrations, reducing manual tasks and enabling scalable workflows.

You will collaborate with cross‑functional teams (HR, Legal, Marketing, Engineering, Finance) to gather requirements, manage expectations, and ensure compliant governance.