SaaS Automation & Applications Specialist

Just Eat Takeaway.Com; England; On-site; GBP 65,000 - 90,000; Full time

Job summary

Just Eat Takeaway.Com is seeking an Application Specialist (SaaS Technician) to own a portfolio of enterprise SaaS apps, manage lifecycle, access, and governance, and support collaboration tools like Jira and Confluence.

You will drive automation through low-code/no-code workflows and REST APIs, implement AI-enabled processes, and work with IAM teams on SSO/SCIM provisioning, while engaging stakeholders across HR, Legal, Finance, and Engineering.

Qualifications

• Experience administering and supporting enterprise SaaS applications or IT Operations.
• Must-have experience with low‑code/no‑code platforms and AI tools: Zapier, Jira Automation, and AI‑driven automation capabilities.

Responsibilities

• Take ownership of assigned SaaS applications, handling day‑to‑day administration, configuration, user onboarding/offboarding, role‑based access management, and vendor interactions.
• Actively implement and maintain low‑code/no‑code workflows and leverage AI tools and REST APIs to streamline repetitive tasks and automate data updates.
• Provide BAU administration support for Jira and Confluence, including user management, permission requests, space administration, and license handling.
• Monitor software utilization, licenses, and AI credit usage; conduct license harvesting and assist in renewal decisions to maximize ROI.
• Ensure security and data protection standards; implement least-privilege access and collaborate with IAM on SSO/SCIM provisioning.
• Identify shadow IT, governance gaps, and establish usage policies with documentation.
• Gather requirements from stakeholders (HR, Legal, Marketing, Engineering, Finance) and evaluate new software proposals.
• Act as main contact for internal SaaS inquiries and maintain the knowledge base and runbooks.

Skills

SaaS lifecycle

Automation

AI integration

Jira Administration

Confluence Administration

Identity & Access Management

Stakeholder engagement

Knowledge base

Tools

Jira

Confluence

Okta

Zapier

1Password

DocuSign

Miro

Job description

Just Eat Takeaway.Com is seeking an Application Specialist (SaaS Technician) to own a portfolio of enterprise SaaS apps, manage lifecycle, access, and governance, and support collaboration tools like Jira and Confluence.

You will drive automation through low-code/no-code workflows and REST APIs, implement AI-enabled processes, and work with IAM teams on SSO/SCIM provisioning, while engaging stakeholders across HR, Legal, Finance, and Engineering.