SaaS Automation & Application Operations Specialist

Just Eat Takeaway.com; Ivy Chimneys; On-site; GBP 70,000 - 100,000; Full time

Job summary

Just Eat Takeaway.com is seeking an Application Specialist (SaaS Technician) to own a portfolio of critical SaaS apps, manage lifecycle, access, security, and governance, and provide BAU support for collaboration tools like Jira and Confluence.

You will drive automation using low-code/no-code platforms and REST APIs, work with IAM on SSO/SCIM, monitor licenses and AI usage, and partner with HR, Legal, and Engineering to optimize processes.

Qualifications

• Experience administering enterprise SaaS applications.
• Experience with low-code/no-code platforms and AI tools.
• Familiarity with IAM concepts (SSO, SCIM).
• Atlassian administration including Jira/Confluence user management.
• Strong collaboration with cross-functional stakeholders.

Responsibilities

• SaaS Lifecycle & Operations Management: own assigned SaaS apps, handle day-to-day administration, onboarding/offboarding, RBAC, vendor interactions.
• Automation & AI Integration: implement and maintain low-code/no-code workflows and leverage AI tools and REST APIs to automate repetitive tasks.
• Atlassian BAU Administration: BAU admin for Jira and Confluence, including user management, permissions, space administration, standard project setup, license handling.
• Cost & License Optimisation: monitor software usage, license allocation, and AI credit usage; assist in renewal decisions to maximize ROI.
• Security, Identity & Governance: ensure compliance with security standards; implement least-privilege, manage password vaults, IAM integration (SSO/SCIM) with Okta.
• Shadow IT & Application Remediation: identify unmanaged apps, bring under governance, document usage policies.
• Stakeholder Engagement & Requirement Gathering: run sessions with HR/Legal/Marketing/Engineering/Finance; evaluate software proposals and manage expectations.
• Support & Knowledge Sharing: main contact for SaaS inquiries; maintain knowledge base, runbooks, and documentation.

Skills

Automation

AI integration

SaaS lifecycle management

Security & data protection

Identity & access management

Stakeholder engagement

Communication skills

IT operations awareness

Tools

Jira

Confluence

1Password

Zapier

Okta

REST APIs

Job description

Just Eat Takeaway.com is seeking an Application Specialist (SaaS Technician) to own a portfolio of critical SaaS apps, manage lifecycle, access, security, and governance, and provide BAU support for collaboration tools like Jira and Confluence.

You will drive automation using low-code/no-code platforms and REST APIs, work with IAM on SSO/SCIM, monitor licenses and AI usage, and partner with HR, Legal, and Engineering to optimize processes.