S128/26 - Customer Services Assistant

South Eastern Regional College; Lisburn; Hybrid; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Annual leave and holidays

Pension plan

Healthcare plan

Job summary

South Eastern Regional College is seeking a Customer Services Assistant on a fixed-term contract up to 30 June 2027. The role is full-time (36 hours per week) at Lisburn Campus, contributing to the efficient operation of the Customer Services function.

The ideal candidate will have 5 GCSEs including English and Maths or an NVQ Level 2 in Administration or Customer Service, plus at least one year of relevant experience, and strong written and verbal communication skills with proficiency in Word,

Qualifications

• Hold 5 GCSEs (A-C) including English Language and Mathematics.
• Or Level 2 NVQ in Administration or Customer Service plus GCSE English and Mathematics (A-C).
• Minimum of one year's experience in an administrative or customer services role.
• Demonstrate effective interpersonal and communications skills, both written and oral.
• Proficiency in Word, Excel and Outlook.

Responsibilities

• Provide a quality, courteous and professional customer service to support the Customer Services function.
• Contribute to efficient and effective operation of the department.
• Assist with administrative tasks and document preparation as required.

Skills

Interpersonal skills

Written & verbal communication

Education

GCSEs including English and Maths

Level 2 NVQ in Administration or Customer Service

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Customer Services Assistant

(Fixed Term Contract up to 30th June 2027)

Full-time, 36 hours per week.
Lisburn Campus

ABOUT US

Northern Ireland’s Further Education sector is a key driver of both economic and social inclusion. SERC as a college is a hub of innovation, collaboration and industry partnerships along with a strong community focus. We pride ourselves on delivering internationally recognised high-quality, industry-relevant courses, which equip our students with the skills necessary to grow and shape our economy and to transform their own lives in doing so. We are committed to continuous improvement and to fostering a supportive culture of creativity and inclusivity as a catalyst for success.

If you’re interested in being part of a dynamic and forward-thinking institution that helps benefit society and creates transformational opportunities for learners, SERC may have a role for you.

Employee Benefits, Rewards & Recognitions

• 23 days annual leave + 12 public holidays (plus 6 additional annual leave days after 5 years’ service)
• Additional leave to supplement closures during Easter, July & Christmas.
• NILGOSC defined benefiter CARE pension scheme with employer contribution rate of 15.5%.
• Corporate healthcare cash plan scheme.
• Annual free health checks onsite.
• Access to College gym facilities free of charge along with reduced rate membership with a range of gyms.
• Mind Yourself health & wellbeing initiatives.
• Cycle to Work scheme.
• Teachers Credit Union.
• Access to hair, nail & beauty salons onsite.
• Continuous Professional Development opportunities via our dedicated Learning Academy.

We currently have a vacancy for a Finance Assistant - Accounts Payable.

JOB PURPOSE

To provide a quality, courteous and professional customer service provision for the efficient and effective operation of the Customer Services function.

ESSENTIAL ASSESSMENT CRITERIA

• Hold 5 GCSE’s (Grades A-C) or equivalent which must include English Language and Mathematics
• OR
• Hold a Level 2 NVQ in Administration or Customer Service or related subject area AND GCSE English Language and Mathematics (Grade A-C) or equivalent
• Have a minimum of one year’s experience in an administrative or customer services role
• Demonstrate effective interpersonal and communications skills, bothwritten and oral
• Demonstrate clear evidence and competence in producing a variety of documents using the Microsoft Office applications including Word, Excel and Outlook.

For further information on the main duties and responsibilities of this role, please see attached job description.

Downloads

Accessibility at SERC with AccessAble Candidate Information Booklet Disability Equality Statement Employee Benefits Rewards and Recognition Booklet 2026 Equal Opportunities Policy Job Description