S109/26 - ICT Technical Support Officer

South Eastern Regional College; Downpatrick; Remote; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Healthcare cash plan

Annual leave

Employee benefits

Job summary

South Eastern Regional College in Downpatrick is seeking an ICT Technical Support Officer to ensure reliable desktop and end-user hardware support. The role operates 36 hours per week on a rota basis, with campus duties at Downpatrick.

The ideal candidate will have either a Level 4 ICT qualification or at least 2 years’ ICT support experience, with hands-on skills in Windows, macOS or Linux, MS Office and networked PC troubleshooting, plus a valid driving licence.

Qualifications

• HOLD a Level 4 in a Computing/ICT related subject e.g. HNC/HND.
• OR
• 2 years’ experience working in an ICT support/development function
• *The 2 years’ experience must include providing Technical Support in each of the following:
• Installation of operating systems such as Windows 10, macOS or Linux
• Installation of desktop application software such as Microsoft Office
• Diagnosing and resolving PC problems in a networked environment
• Hold a current driving licence and have access to a car or have access to a form of transport that will enable the post-holder to fulfil the role in full.
• Demonstrate the ability to apply a logical, methodical approach to problem identification and resolution.
• Demonstrate the ability to work as part of a team.
• Demonstrate a willingness to learn new skills.

Skills

ICT support

Windows/macOS/Linux

Office applications

PC diagnostics

Teamwork

Problem solving

Willingness to learn

Driving licence

Education

Level 4 in Computing/ICT (HNC/HND)

Job description

ICT Technical Support Officer

Full-time, permanent post, 36 hours per week. Hours will be operated on a rota basis during Monday to Thursday 8.45am to 21.30pm and Friday 8.45am to 15.30pm. Hours may vary to suit the requirements of the post from time to time.
Downpatrick Campus

ABOUT US

Northern Ireland’s Further Education sector is a key driver of both economic and social inclusion. SERC as a college is a hub of innovation, collaboration and industry partnerships along with a strong community focus. We pride ourselves on delivering internationally recognised high-quality, industry-relevant courses, which equip our students with the skills necessary to grow and shape our economy and to transform their own lives in doing so. We are committed to continuous improvement and to fostering a supportive culture of creativity and inclusivity as a catalyst for success.

If you’re interested in being part of a dynamic and forward-thinking institution that helps benefit society and creates transformational opportunities for learners, SERC may have a role for you.

The College offers a wide range of employee benefits, rewards and recognitions:

• 24 days annual leave + 12 public holidays (plus 6 additional annual leave days after 5 years’ service)
• Additional leave to supplement closures during Easter, July & Christmas.
• NILGOSC defined benefiter CARE pension scheme with employer contribution rate of 15.5%.
• Corporate healthcare cash plan scheme.
• Annual free health checks onsite.
• Access to College gym facilities free of charge along with reduced rate membership with an range of gyms.
• Mind Yourself health & wellbeing initiatives.
• Cycle to Work scheme.
• Teachers Credit Union.
• Access to hair, nail & beauty salons onsite.
• Continuous Professional Development opportunities via our dedicated Learning Academy.

We currently have a vacancy for a ICT Technical Support Officer.

JOB PURPOSE

To ensure the effective operation of desktop hardware, software and other end user hardware devices.

ESSENTIAL ASSESSMENT CRITERIA

• Hold a Level 4 in a Computing/ICT related subject e.g. HNC/HND.
• OR
• 2 years’ experience working in an ICT support/development function*
• *The 2 years’ experience must include providing Technical Support in each of the following:
• Installation of operating systems such as Windows 10, macOS or Linux
• Installation of desktop application software such as Microsoft Office
• Diagnosing and resolving PC problems in a networked environment
• Hold a current driving licence and have access to a car or have access to a form of transport that will enable the post-holder to fulfil the role in full.
• Demonstrate the ability to apply a logical, methodical approach to problem identification and resolution.
• Demonstrate the ability to work as part of a team.
• Demonstrate a willingness to learn new skills.

For further information on the main duties and responsibilities of this role, please see attached job description.

Downloads

• Accessibility at SERC with AccessAble Candidate Information Booklet
• Disability Equality Statement
• Employee Benefits Rewards and Recognition Booklet
• Equal Opportunities Policy
• Job Description