Customer Services Assistant - Fixed-Term, Lisburn Campus

South Eastern Regional College; Lisburn; Hybrid; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Annual leave and holidays

Pension plan

Healthcare plan

Job summary

South Eastern Regional College is seeking a Customer Services Assistant on a fixed-term contract up to 30 June 2027. The role is full-time (36 hours per week) at Lisburn Campus, contributing to the efficient operation of the Customer Services function.

The ideal candidate will have 5 GCSEs including English and Maths or an NVQ Level 2 in Administration or Customer Service, plus at least one year of relevant experience, and strong written and verbal communication skills with proficiency in Word,

Qualifications

• Hold 5 GCSEs (A-C) including English Language and Mathematics.
• Or Level 2 NVQ in Administration or Customer Service plus GCSE English and Mathematics (A-C).
• Minimum of one year's experience in an administrative or customer services role.
• Demonstrate effective interpersonal and communications skills, both written and oral.
• Proficiency in Word, Excel and Outlook.

Responsibilities

• Provide a quality, courteous and professional customer service to support the Customer Services function.
• Contribute to efficient and effective operation of the department.
• Assist with administrative tasks and document preparation as required.

Skills

Interpersonal skills

Written & verbal communication

Education

GCSEs including English and Maths

Level 2 NVQ in Administration or Customer Service

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

South Eastern Regional College is seeking a Customer Services Assistant on a fixed-term contract up to 30 June 2027. The role is full-time (36 hours per week) at Lisburn Campus, contributing to the efficient operation of the Customer Services function.

The ideal candidate will have 5 GCSEs including English and Maths or an NVQ Level 2 in Administration or Customer Service, plus at least one year of relevant experience, and strong written and verbal communication skills with proficiency in Word,