Rural Health Hub Coordinator

Ncic; Workington; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

27-day holiday

NHS Discounts

Salary Sacrifice

Counselling service

Job summary

NCIC in Cumbria seeks a Senior Hub Coordinator to join a small team delivering rural and remote healthcare services. You will handle administrative duties, coordinate referrals, and support clinicians across community and acute settings.

The role requires strong communication, data management skills, and the ability to work both independently and as part of a team. Regular weekend/Bank Holiday work is on a rota.

Qualifications

• Excellent communication skills and ability to manage multiple tasks.
• Ability to prioritise work and meet deadlines.
• Flexible to meet service needs and work on rota weekends/bank holidays.

Responsibilities

• Carry out activities to support referrals processing and track care pathways.
• Schedule visits for patients using electronic systems where available.
• Answer telephone calls following service protocols and document details accurately.
• Input and retrieve data using IT systems with speed and accuracy.
• Communicate clearly with colleagues and callers while staying calm in difficult situations.
• Prioritise urgent calls requiring clinician attention.
• Support the Practitioner of the Day with admin tasks.

Skills

Communication

Multitasking

Teamwork

Calm under pressure

Decision making

Education

GCSE Maths & English

NVQ in Business Admin

ECDL

Tools

Word processing

Spreadsheets

Data entry

Desktop publishing

Job description

NCIC in Cumbria seeks a Senior Hub Coordinator to join a small team delivering rural and remote healthcare services. You will handle administrative duties, coordinate referrals, and support clinicians across community and acute settings.

The role requires strong communication, data management skills, and the ability to work both independently and as part of a team. Regular weekend/Bank Holiday work is on a rota.