ICC Hub Coordinator

North Cumbria Integrated Care NHS Foundation Trust

Workington

On-site

GBP 21,000 - 29,000

Full time

2 days ago

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Benefits offered by this job

27-day holiday scheme

NHS Discounts

Salary Sacrifice schemes

Vivup counselling service

Diversity and inclusion

Job summary

North Cumbria Integrated Care NHS Foundation Trust is seeking an ICC Hub Coordinator to join our small, friendly team. You will support clinical triage, schedule patient visits, handle calls, and manage data with care and professionalism.

The role requires flexibility, ability to work weekends on a rota, and resilience in a busy environment. Applicants should be able to work both as part of a team and independently, with strong communication and organisational skills, contributing to a

Qualifications

Strong verbal and written communication skills.
Ability to prioritise and meet deadlines.
Experience in administering duties within a team and independently.

Responsibilities

Support clinical triage of referrals and track patient progress across care pathways.
Schedule patient visits for Clinicians/Assistants using electronic systems.
Answer telephone calls following service protocols.
Input and retrieve data accurately using IT systems.

Skills

Excellent communication

Multi-tasking

Teamwork

Calm under pressure

IT literacy

Education

GCSE English & Maths or equivalent

Tools

Office software (Outlook, Word, Excel)

Job description

North Cumbria Integrated Care NHS Foundation Trust

ICC Hub Coordinator

The closing date is 19 November 2026

Applicants must be able to multi-task and be able to work as part of a team and on their own. They must be professional at all times and be able to stay calm in stressful situations and be able to resolve any problems. There are times when they may work alone and will need to make decisions themselves taking appropriate action.

You will be supported by a Senior Administrator and be expected to:

Have excellent communication skills
Be able to prioritise work and able to work to clear deadlines
Be flexible to meet the needs of the service
Work weekends/Bank Holidays on a rota basis

We are a small team who engage in a positive and proactive manner. We have a friendly, comfortable work area and are always willing to help out all teams and each other, when needed.

Main duties of the job

Carry out activities to support clinical triage of referrals for community care and track patients through care pathways across primary, secondary and acute settings.
Schedule visits to patients on behalf of Clinicians and Assistants using electronic systems where available.
To answer telephone calls as appropriate following service protocols.
Input and retrieve data using IT systems, ensuring that all information taken is recorded quickly and accurately.
To communicate effectively and consistently both with colleagues and callers to the service whilst retaining the ability to remain calm in difficult situations
To prioritise calls requiring immediate attention of a clinician
Recognise and action needs of callers with referrals to most appropriate service
Prepare reports and letters in relation to patient care
Respond appropriately to enquiries from other services and patients, referring to other members of the team when necessary
Ensure adequate clinical and office supply stocks available for teams
To support the Practitioner of the Day with admin tasks

About us

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':

Being a clinically led organisation
Quality and safety at the heart of our Trust
A positive patient experience every time
A great place to work
Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Job responsibilities

JOB DESCRIPTION:

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

CERTIFICATE OF SPONSORSHIP:

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see ourPolicy for eligible vacancies.

AHP - Return to Practice Job Advert information. This role may be suitable for individuals Returning to Practice. Please speak to the recruiting manager for more information.

Disclosure and Barring Service:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Standard Check: £20.00 + Administration cost of £6.50 = £26.50. Deducted from salary over a 4 month period or a one-off payment.

Enhanced Check: £41.00 + administration cost of £6.50 = £47.50. Deducted from salary over a 4 month period or a one-off payment.

NCIC can offer successful future employees the following benefits:

27-day holiday scheme rising to 33 after 10 years
NHS Discounts
Salary Sacrifice schemes including lease cars and Cycle to Work
Vivup is a free, confidential counselling and information service to assist with personal or work-related problems
Subject to eligibility

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

If sufficient response is received this post could be closed earlier than the specified closing date,

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

Other requirements

Promotes equality and value's diversity

Personal Circumstances

Able to travel independently
Able to work 7 days per week 08:00 to 20:00
Able to work at different locations to provide holiday/sickness/vacancy cover

Skills and Aptitudes

Able to demonstrate excellent written, verbal communication skills, polite and tactful telephone manner
IT skills including word processing, spreadsheets, data capture and processing, desktop publishing
Flexible and versatile approach to meet the needs of the service and environment.
Able to work alone and as part of a team
Proactive and positive attitude to problem solving
Proactive and positive attitude to change
Diligent and motivated

Knowledge

Able to demonstrate understanding of office procedures and relevant statutory regulations
Able to demonstrate working knowledge of Microsoft Outlook and Microsoft Office
Able to demonstrate understanding of issues related to confidentiality.
General understanding of relevant legislation eg Data Protection, Health and Safety
Familiarity with patient administration systems
Knowledge of health and social care systems across Cumbria

Experience

Able to demonstrate previous office experience
Able to demonstrate experience of regular working with electronic management information systems
Able to demonstrate ability to work without direct supervision
Able to demonstrate experience of telephone and electronic communication within own job and with external organisations
Experience of health or social care environments

Qualifications