ICC Hub Coordinator

North Cumbria Integrated Care NHS Foundation Trust; Workington; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

27-day holiday

NHS Discounts

Salary Sacrifice

Counselling service

Job summary

NCIC in Cumbria seeks a Senior Hub Coordinator to join a small team delivering rural and remote healthcare services. You will handle administrative duties, coordinate referrals, and support clinicians across community and acute settings.

The role requires strong communication, data management skills, and the ability to work both independently and as part of a team. Regular weekend/Bank Holiday work is on a rota.

Qualifications

• Excellent communication skills and ability to manage multiple tasks.
• Ability to prioritise work and meet deadlines.
• Flexible to meet service needs and work on rota weekends/bank holidays.

Responsibilities

• Carry out activities to support referrals processing and track care pathways.
• Schedule visits for patients using electronic systems where available.
• Answer telephone calls following service protocols and document details accurately.
• Input and retrieve data using IT systems with speed and accuracy.
• Communicate clearly with colleagues and callers while staying calm in difficult situations.
• Prioritise urgent calls requiring clinician attention.
• Support the Practitioner of the Day with admin tasks.

Skills

Communication

Multitasking

Teamwork

Calm under pressure

Decision making

Education

GCSE Maths & English

NVQ in Business Admin

ECDL

Tools

Word processing

Spreadsheets

Data entry

Desktop publishing

Job description

Would you like to join a centre of excellence in rural and remote healthcare?

Applicants must be able to multi-task and be able to work as part of a team and on their own. They must be professional at all times and be able to stay calm in stressful situations and be able to resolve any problems. There are times when they may work alone and will need to make decisions themselves taking appropriate action.

You will be supported by a Senior Administrator and be expected to:-

• Have excellent communication skills
• Be able to prioritise work and able to work to clear deadlines
• Be flexible to meet the needs of the service
• Work weekends/Bank Holidays on a rota basis

We are a small team who engage in a positive and proactive manner. We have a friendly, comfortable work area and are always willing to help out all teams and each other, when needed.

Main duties of the job

Carry out activities to support clinical triage of referrals for community care and track patients through care pathways across primary, secondary and acute settings.

Schedule visits to patients on behalf of Clinicians and Assistants using electronic systems where available.

To answer telephone calls as appropriate following service protocols.

Input and retrieve data using IT systems, ensuring that all information taken is recorded quickly and accurately.

To communicate effectively and consistently both with colleagues and callers to the service whilst retaining the ability to remain calm in difficult situations

To prioritise calls requiring immediate attention of a clinician

Recognise and action needs of callers with referrals to most appropriate service

Prepare reports and letters in relation to patient care

Respond appropriately to enquiries from other services and patients, referring to other members of the team when necessary

Ensure adequate clinical and office supply stocks available for teams

To support the Practitioner of the Day with admin tasks

Working for our organisation

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time':

• Being a clinically led organisation
• Quality and safety at the heart of our Trust
• A positive patient experience every time
• A great place to work
• Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Detailed job description and main responsibilities

JOB DESCRIPTION :

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

CERTIFICATE OF SPONSORSHIP:

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit the UK Visas and Immigration website (Opens in a new tab).

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligiblevacancies.

AHP - Return to Practice Job Advert information.This role may be suitable for individuals Returning to Practice. Please speak to the recruiting manager for more information.

Disclosure and Barring Service:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

Standard Check: £20.00 + Administration cost of £6.50 = £26.50. Deducted from salary over a 4 month period or a one-off payment.

Enhanced Check: £41.00 + administration cost of £6.50 = £47.50. Deducted from salary over a 4 month period or a one-off payment.

NCIC can offer successful future employees the following benefits:

27-day holiday scheme rising to 33 after 10 years

NHS Discounts*

Salary Sacrifice schemes including lease cars and Cycle to Work*

Vivup is a free, confidential counselling and information service to assist with personal or work-related problems

*Subject to eligibility

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

Person specification

Other requirements

• Promotes equality and value’s diversity

Personal Circumstances

• Able to travel independently
• Able to work 7 days per week 08:00 to 20:00
• Able to work at different locations to provide holiday/sickness/vacancy cover

Skills and Aptitudes

• Able to demonstrate excellent written, verbal communication skills, polite and tactful telephone manner
• IT skills including word processing, spreadsheets, data capture and processing, desktop publishing
• Flexible and versatile approach to meet the needs of the service and environment.
• Able to work alone and as part of a team
• Proactive and positive attitude to problem solving
• Proactive and positive attitude to change
• Diligent and motivated

Knowledge

• Able to demonstrate understanding of office procedures and relevant statutory regulations
• Able to demonstrate working knowledge of Microsoft Outlook and Microsoft Office
• Able to demonstrate understanding of issues related to confidentiality.
• General understanding of relevant legislation eg Data Protection, Health and Safety
• Familiarity with patient administration systems
• Knowledge of health and social care systems across Cumbria

Experience

• Able to demonstrate previous office experience
• Able to demonstrate experience of regular working with electronic management information systems
• Able to demonstrate ability to work without direct supervision
• Able to demonstrate experience of telephone and electronic communication within own job and with external organisations
• Experience of health or social care environments

Qualifications

• GCSE Maths and English or equivalent
• NVQ in Business Admin or equivalent relevant business subject
• ECDL or equivalent

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Tina Peach Job title Senior Hub Coordinator Email address [e-mail] Telephone number 07814976628

If you have problems applying, contact

Address South Parkhouse Building
Baron Way
Kingmoor Park
Carlisle
Cumbria
CA6 4SJ
Telephone [phone]