Round-the-Clock Desktop Support Pro

SISL Global; Watford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT services provider in Watford is looking for a customer support representative to provide hardware, software, and network problem diagnosis via telephone. You will coordinate with internal support groups and manage vendor relationships effectively. The ideal candidate will possess excellent communication and customer handling skills, demonstrate resourcefulness, and be willing to learn new technologies. This position requires adaptability to a 24/7 work environment and the ability to acquire new information quickly.

Qualifications

• Understanding of the IT environment.
• Readiness to learn new processes and technologies.

Responsibilities

• Diagnose and resolve hardware/software/network problems via telephone.
• Route problems to internal support groups.
• Manage relationships with vendors and support staff.
• Administer User Access in various systems.
• Document and manage problems using the Call Tracking System.

Skills

Excellent communication skills

Customer handling skills

Resourcefulness

Ability to acquire new information

Willingness to work in a 24/7 environment

Job description

A leading IT services provider in Watford is looking for a customer support representative to provide hardware, software, and network problem diagnosis via telephone. You will coordinate with internal support groups and manage vendor relationships effectively. The ideal candidate will possess excellent communication and customer handling skills, demonstrate resourcefulness, and be willing to learn new technologies. This position requires adaptability to a 24/7 work environment and the ability to acquire new information quickly.