Remote IT Service Desk Analyst

Abacus Group; England; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Generous annual leave

Gym discount

Life insurance

Competitive compensation

Private medical and dental insurance

Contributory pension scheme

Job summary

A leading technology provider in the financial services sector is seeking a Technical Support Specialist. This role focuses on providing remote support and ensuring client satisfaction. Candidates must have at least 3 years of experience in IT, showcasing strong customer service skills, and the ability to troubleshoot various hardware and software issues. You will communicate with clients via phone and email, ensuring timely resolution of incidents. A competitive compensation package and various employee perks are offered.

Qualifications

• 3+ years of experience in technical support roles demonstrating excellent customer service.
• Experience with troubleshooting hardware and software issues.
• Knowledge of Microsoft 365 and networking fundamentals.

Responsibilities

• Provide remote support for clients via phone and email.
• Document all technical issues and escalations.
• Participate in occasional onsite client support.

Skills

Customer service

Technical support

Organizational skills

Time management

Collaboration

Education

3 years' experience in IT roles

Relevant professional qualifications

Tools

Microsoft 365

Active Directory

VMware vSphere

Network troubleshooting tools

Job description

A leading technology provider in the financial services sector is seeking a Technical Support Specialist. This role focuses on providing remote support and ensuring client satisfaction. Candidates must have at least 3 years of experience in IT, showcasing strong customer service skills, and the ability to troubleshoot various hardware and software issues. You will communicate with clients via phone and email, ensuring timely resolution of incidents. A competitive compensation package and various employee perks are offered.