Tech Support Specialist — Remote IT Helpdesk (Contract)

Russell Tobin; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technology firm in London is seeking an IT Support Specialist to provide hands-on technical assistance, ensuring smooth operation of computer systems. The ideal candidate will possess strong communication skills and excellent problem-solving abilities. Responsibilities include responding to user inquiries, installing software remotely, and maintaining records of transactions. This position offers an opportunity to thrive in a fast-paced environment.

Responsibilities

• Respond to user inquiries to resolve problems.
• Install software or perform hardware testing remotely.
• Enter commands to verify correct operation.
• Maintain records of daily data transactions.
• Run diagnostics to identify and resolve issues.

Skills

Strong verbal and written communication skills

Excellent problem-solving and customer service skills

Ability to work independently

Knowledge of computer software

Job description

A leading technology firm in London is seeking an IT Support Specialist to provide hands-on technical assistance, ensuring smooth operation of computer systems. The ideal candidate will possess strong communication skills and excellent problem-solving abilities. Responsibilities include responding to user inquiries, installing software remotely, and maintaining records of transactions. This position offers an opportunity to thrive in a fast-paced environment.