Room Service Manager

PPHE Hotel Group; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Discounted hotel stays

Meal benefits

Wellness days

Employee assistance programme

Travel allowances

Job summary

Park Plaza Riverbank London Hotel seeks an experienced Room Service and Executive Lounge Manager to lead in-room dining and executive lounge operations. You will supervise staff, coach teams, and uphold luxury standards to ensure seamless guest experiences in a premier London hotel.

The role emphasizes collaboration with kitchen, housekeeping and front office, while driving service excellence and safety across dining and lounge areas.

Qualifications

• Experience in in-room dining and executive lounge operations.
• Proven ability to supervise and coach teams.
• Focus on customer satisfaction and safety.

Responsibilities

• Oversee daily operations of in-room dining and Executive Lounge.
• Inspire, coach and mentor team members.
• Coordinate with kitchen, housekeeping and front office for timely delivery of orders.
• Handle guest feedback promptly and professionally.
• Manage inventory, supplies and equipment for room service and lounge operations.

Skills

Team supervision

Staff training

Customer service

Operational standards

Job description

Room Service and Executive Lounge Managerjob opening atPark Plaza Riverbank London Hotel

Salary: Highly competitive with generous tronc

AtPark Plaza Riverbank London Hotel, we are dedicated to crafting stories and memories by delivering exceptional and personalised service to our guests. First-class service and delicious food, and drink are every bit as important to the hotel experience as a great night’s sleep in a stylish location. That is why your contribution as Room Service Manageris so important.

Park Plaza Riverbank London Hotelis one of our largest hotels with645bedrooms, with very busyIn-Room Dining and Executive Lounge operations.

The Room Service Manager supports the overall operations of the In-Room Dining and Executive Lounge service, ensuring high standards of customer service, quality, and efficiency. This role involves supervising team members, assisting with staff training, maintaining operational standards, and resolving guest concerns. The Room Service Manager plays a key role in delivering a seamless and luxurious room service experience.

As ourRoom Service Manager,you will receive:

• Salary:Highly competitive with generous tronc
• SubsidisedTravelarrangements after midnight
• Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
• 50% F&B discount at our restaurants and bars (for your whole party)
• Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
• Two free meals per day - including days off if you wish to come in!
• Access to 40% of your pay before payday through Wagestream!
• Recommend a Friend scheme - £750
• BenefitHub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
• Vitality at work scheme with great gym discounts & more
• Ride to Work Scheme & free local cycling lessons
• Travel season ticket loans (if applicable)
• 24/8 access to our Employee Assistance Programme
• Rotas published at least two weeks in advance (if applicable)
• Uniforms provided (if applicable) & free dry cleaning
• Annual Staff parties and events

We are looking for ourRoom Service Manager, who:

• Assists the Food and Beverage Management in overseeing the daily operations of the in-room dining and Executive Lounge department
• Inspires, coaches and mentors team members
• Focuses on team training and development, customer satisfaction, health & safety
• Coordinates with kitchen, housekeeping, and front office teams to ensure timely and accurate delivery of orders
• Handles guest complaints and feedback promptly and professionally
• Manages inventory, supplies, and equipment needed for room service and executive lounge operationsli>Assists with scheduling, payroll, and administrative duties as needed
• Monitors performance metrics and suggests improvements to processes and service standards
• Has previous experience as anAssistant Room Service Manager, Guest Relations Manager, Room Service Manager or Executive Lounge Manager in a hotel

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities, which are perfectly complemented by award-winning restaurants and bars.