Room Attendant - The Dorchester

TN United Kingdom; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player is seeking a dedicated Room Attendant to join their team at a prestigious hotel in London. This role offers the chance to excel in a supportive environment, where attention to detail and excellent communication are key. You will be responsible for ensuring guest satisfaction through meticulous service and teamwork. With a focus on inclusivity and professional growth, the hotel provides extensive training and development opportunities. Enjoy a range of employee perks, including complimentary stays and discounts, while being part of a vibrant and diverse workplace culture.

Benefits

Complimentary Stays

50% off food and drinks

Pension contributions

Seasonal ticket loans

Financial advice

Eye care vouchers

Opportunities for apprenticeships

Social Events

Referral Bonus

Well-being Support

Qualifications

• Experience as a Room Attendant in a 5-star hotel is a plus.
• Politeness and friendliness with guests are essential.

Responsibilities

• Ensure seamless service and attention to detail for the best guest experience.
• Fulfill special guest requests and maintain hygiene standards.

Skills

Attention to Detail

Good Communication

Time Management

Energetic

Teamwork

Job description

Join us as a Room Attendant at The Dorchester Hotel, recently recognized as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 and ‘Hotel of the Year – London’ at the 2024 AA Hospitality Awards. We foster a culture of inclusiveness, reflected in our values of passion, personality, respect, teamwork, and creativity. We believe diverse perspectives drive our success.

We care about your career and are proud to have the industry’s best people. As a Room Attendant, you will have the opportunity to excel, learning from experienced colleagues and our award-winning training programs to achieve high standards in craft, service, and leadership.

What you’ll do

As a Room Attendant, you'll enjoy your work and take pride in delighting our guests:

1. You will be responsible for seamless service, discretion, and adaptability throughout the day, ensuring attention to detail, thoroughness, and hygiene to provide the best guest experience.
2. Fulfill special guest requests involving set-ups, supplies, or celebrations, which are typically handled by Room Attendants.

The above highlights a typical day in the life of a Room Attendant; specific duties will be provided during onboarding. Operational hours are shift-based and may vary.

Current shifts are:

• Monday to Sunday, starting as early as 7 am and finishing by 6:30 pm.

What you’ll bring

Essential Skills and Experience

• Attention to Detail: Noticing small things and ensuring everything looks clean and tidy.
• Good Communication: Understanding instructions and asking questions when needed.
• Time Management: Working efficiently to complete all rooms on time.
• Energetic: Comfortable moving around, lifting, and being on your feet most of the day.
• Teamwork: Collaborating well with colleagues and assisting when needed.

Preferred Skills

• Previous Experience: Experience as a Room Attendant in a 5-star hotel is a plus.
• Customer Service Skills: Politeness and friendliness with guests.
• Organizational Skills: Managing supplies and maintaining order.

What you’ll get

• Complimentary Stays: Free annual stays with breakfast at Dorchester Collection Hotels.
• Discounts: 50% off food and drinks at selected venues, plus discounts for friends, family, and on shopping.
• Employee Perks: Pension contributions, seasonal ticket loans, financial advice, and eye care vouchers.
• Training and Development: Opportunities for apprenticeships from Level 2 to Degree Level 5.
• Social Events: Summer parties, winter balls, quizzes, and celebrations.
• Referral Bonus: Earn £1000 for referring a successful candidate.
• Well-being Support: Immediate access to well-being advice.

We celebrate diversity and are committed to creating an inclusive environment. For support during the recruitment process, contact the People & Culture team at 02073197011 or email [emailprotected].