Room Attendant

The Dorchester; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a prestigious hotel as a Room Attendant, where your passion for service will shine. This role offers a unique opportunity to develop your skills through a renowned learning academy while working alongside industry legends. You will be responsible for delivering exceptional guest experiences, showcasing your attention to detail and customer service skills. Enjoy a vibrant work culture with fantastic employee benefits, including complimentary stays, discounts, and development opportunities. Be part of a team that values creativity, respect, and collaboration, and take pride in making guests feel special every day.

Benefits

Fantastic Employee bonus scheme

Complimentary stays with breakfast

50% F&B discount

Vibrant social events

Discounts in shops

Seasonal ticket loan

Rental deposit scheme

Competitive Private Pension Scheme

Training and development opportunities

Well-being advice access

Qualifications

• Strong communication skills with a focus on customer service.
• Ability to maintain high standards of hygiene and attention to detail.

Responsibilities

• Ensure seamless service and flexibility for guests' needs.
• Fulfill special requests and maintain a high standard of cleanliness.

Skills

Customer Service

Communication Skills

Attention to Detail

Flexibility

Education

Hospitality Training

Job description

We care about your career and are known for having the absolute best people in the industry. When you join us as a Room Attendant, you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll get

As a Room Attendant at The Dorchester, here are just some of the great benefits you will receive:

• Fantastic Employee bonus scheme and Excellent Service charge
• Complimentary stays including breakfast across the Dorchester Collection Hotels
• 50% F&B discount at selected bars and restaurants within the Dorchester Collection
• Vibrant Social events that bring employees together including Summer party and Winter ball
• Amazing benefits such as discounts in various high street and online shops, seasonal ticket loan, rental deposit scheme and competitive Private Pension Scheme
• Apprenticeship, training and development opportunities - from Level 2 (Hospitality Team Member) up to Level 5 (Operations Manager) and many others.
• £1000 bonus when you recommend a friend
• Access to immediate well being advice, because We Care about our employees

What you'll do

You'll love what you do and take pride in delighting our guests:

• You will be responsible for seamless service, discretion, and flexibility during their day. This will include an eye for detail, thoroughness, and hygiene, all to ensure our guests receive nothing but the best experience.
• Sometimes our guests have special requests involving special set-ups, additional supplies, and even special occasions. Most of these requests are fulfilled by our Room Attendants.

The items shared are the essence of a day in the life of a Room Attendant, but we'll make sure you are provided with specifics on how we care for our hotel.

What you'll bring

• Our values of Passion, Personality, Respect, Working Together, and Creativity guide us each and every day. As a Room Attendant, you’ll have the opportunity to bring these to life and continue to create our legacy.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language.