Valet Attendant

The Dorchester; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in luxury hospitality is seeking a dedicated Valet Attendant to join their team. This role offers a unique opportunity to provide exceptional service while managing guest garments with care and precision. You'll be part of a vibrant culture that values inclusiveness and teamwork, working alongside talented individuals in a prestigious environment. With a focus on personal development and a range of exciting perks, this position is perfect for those looking to advance their careers in a supportive and dynamic setting. If you are passionate about delivering outstanding service and thrive in a team-oriented atmosphere, this role is for you.

Benefits

Complimentary Stays

50% off food and beverages

Employee Pension Scheme

Seasonal ticket loan

Training and Development

Social Events

Referral Bonus

Well-being Support

Qualifications

• Strong attention to detail and teamwork are essential for this role.
• Basic knowledge of laundry processes is preferred but training will be provided.

Responsibilities

• Responsible for guest garments from collection to delivery.
• Ensure seamless service with attention to detail and quality checking.

Skills

Attention to detail

Teamwork

Time management

Organisational skills

Basic knowledge of laundry processes

Job description

Join us as a Valet Attendant at The Dorchester Hotel, recently recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are proud to have the absolute best people in the industry. When you join us as a Valet Attendant at The Dorchester Hotel, you will have a unique opportunity to excel in your field. You will learn from your fellow Legends and our award-winning learning academy to achieve the highest standards in craft, service, and leadership.

What you’ll do

As a Valet Attendant, you'll enjoy your work and take pride in delighting our guests:

• You will be responsible for guest garments from collection to delivery including processing the garments following care instructions to ensure our guests receive nothing but the best experience.
• You will be responsible for seamless service, attention to detail, pressing, packing and unpacking, quality checking of garments, room moves and being flexible during the shift. This will include washing face clothes, rags for Housekeeping and employee uniforms.
• Sometimes our guests have special requests; this involves special set-ups for guest rooms, storage items to be delivered, or to be placed back after the guest has left the hotel. Most of these requests are fulfilled by our Laundry Valet.

The items shared are the essence of a day in the life of a Valet Attendant, but we’ll make sure you are provided with specifics on how we care for our hotel.

The operational hours of work are shift-based and may be subject to change. These are currently set as:

• Monday to Sunday: 07:00 - 23:00

What you’ll bring

Essential Skills and Experience

• Attention to detail: You need to be careful when handling clothes to make sure everything is neat, clean, and in good condition.
• Teamwork: You will work with other staff members, so it's important to help each other and work well together.
• Time management: You need to keep track of time and make sure tasks are completed on time.
• Organisational skills: You should be able to keep different types of laundry items in the right place and return them to guests on time.
• Basic knowledge of laundry processes: Training will be provided, but you should understand the basics of cleaning clothes (washing, ironing, folding).

Preferred Skills

• Experience in a 5-star luxury environment

What you’ll get

• Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection; enjoy Friends & Family stay discounts at our hotels; benefit from discounts at various high street and online shops.
• Employee Perks: Enrol from day 1 into the Aviva Private Pension scheme (we contribute 8% towards your pension); benefit from seasonal ticket loan, rental deposit scheme, private financial advice, and eye care vouchers.
• Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
• Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you recommend a friend.
• Well-being Support: Access immediate well-being advice because we care about our employees.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call the People & Culture team on 02073197011 or email [e-mail] so that we can discuss how we can support you through this process.