Floor Housekeeper

TN United Kingdom; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Floor Housekeeper and embark on a rewarding journey in hospitality. You'll be part of a vibrant team dedicated to delivering exceptional guest experiences while benefiting from extensive training and development opportunities. Enjoy fantastic perks such as complimentary stays at luxury hotels, a generous bonus scheme, and access to well-being advice. This role not only allows you to showcase your attention to detail and communication skills but also offers a chance to grow your career in a supportive environment where your contributions truly matter.

Benefits

Employee bonus scheme

Complimentary stays at hotels

50% discount at selected bars

Social events

Discounts at shops

Seasonal ticket loan

Rental deposit scheme

Private Pension Scheme

Training and development opportunities

Well-being advice access

Qualifications

• Strong communication skills to ensure effective teamwork.
• Ability to meet guests' special requests and maintain high standards.

Responsibilities

• Check and coach the housekeeping team to meet guest needs.
• Fulfill special requests and maintain cleanliness in guest rooms.

Skills

Communication Skills

Customer Service

Attention to Detail

Education

Hospitality Training

Job description

Social network you want to login/join with:

We care about your career and are known for having the absolute best people in the industry. When you join us as a Floor Housekeeper, you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll get

As a Floor Housekeeper at The Dorchester, here are just some of the great benefits you will receive:

• Fantastic Employee bonus scheme and Excellent Service charge
• Complimentary stays including breakfast across the Dorchester Collection Hotels
• 50% F&B discount at selected bars and restaurants within the Dorchester Collection
• Vibrant Social events that bring employees together including Summer party and Winter ball
• Amazing benefits such as discounts in various high street and online shops, seasonal ticket loan, rental deposit scheme and competitive Private Pension Scheme
• Apprenticeship, training and development opportunities - from Level 2 (Hospitality Team Member) up to Level 5 (Operations Manager) and many others.
• £ 1000 bonus when you recommend a friend
• Access to immediate well-being advice, because We Care about our employees

What you'll do

You'll love what you do and take pride in delighting our guests:

• You will be responsible for checking, coaching, and communicating clearly with the housekeeping team. He/she will be aware of our guests' needs, intuitive, flexible during their day and with a keen eye for detail. All to ensure our guests receive nothing but the best experience.
• Sometimes our guests have special requests involving special set-ups, additional supplies, moving furniture, collection of supplies, deep cleaning of guest rooms and even special occasions. Most of these requests are fulfilled by our Floor Housekeeper.

The items shared are the essence of a day in the life of a Floor Housekeeper, but we'll make sure you are provided with specifics on how we care for our hotel.

What you'll bring

• Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a you’ll have the opportunity to bring these to life and continue to create our legacy.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language.