Robotic Knee Surgery Clinical Trainer | VRAS Expert

J&J Family of Companies; Leeds; On-site; GBP 60,000 - 90,000; Full time

Job summary

J&J Family of Companies is seeking a VELYS Clinical Trainer to lead VRAS installation, onboarding, and hands-on clinical support during initial robotic knee procedures. You will train hospital staff and collaborate with Joints and Capital Sales teams to onboard customers across NHS and private healthcare.

You will drive promotional activities at congresses, stay ahead of robotic innovations, and ensure a seamless customer experience through the Hypercare period and beyond.

Qualifications

• Experience delivering surgical robotics training to clinical teams.
• Ability to work with surgeons and nursing staff during onboarding.
• Strong communication and relationship-building skills.

Responsibilities

• Leading the installation and onboarding process for the VRAS system.
• Delivering exceptional clinical and technical support during initial procedures.
• Building strong relationships with stakeholders, collaborating with our Joints Team to onboard customers.
• Supporting promotional activities at Local and National congresses and events.
• Act as the VRAS product expert, presenting solutions to NHS and private healthcare in collaboration with Joints and Capital Sales teams.
• Manage installation logistics and provide technical service to ensure a smooth customer experience.
• Supporting VELYS accounts to drive usage and turn rates.
• Guide surgical teams through their initial robotic procedures, sharing best practices and fostering confidence in the technology.
• Deliver comprehensive training to hospital departments, including sterile processing and engineering teams.
• Collaborate with local team to ensure they are adequately trained and supported, enabling them to independently provide robotic case coverage after the Hypercare period.
• Stay ahead of industry trends, competitor products, and the latest robotic innovations.
• Support the rollout of new software updates and product lines.
• Troubleshoot technical challenges swiftly and effectively, acting as the first line of service for complex issues.
• Build strong, lasting relationships with customers, providing expert guidance and support throughout their robotic surgery journey.
• Represent the VELYS Robotic-Assisted Solution at local and national congresses and events, supporting promotional activities to engage prospective customers and highlight the value of our technology.
• Collaborate with internal teams, including Field Service Engineers (FSE) and Digital Surgery partners, to deliver a unified customer experience.
• Work autonomously with a results-driven mindset, while contributing to team objectives.

Skills

Orthopaedics passion

Technical mindset

Clinical training experience

Robotics system installation

Tools

VRAS system

Job description

J&J Family of Companies is seeking a VELYS Clinical Trainer to lead VRAS installation, onboarding, and hands-on clinical support during initial robotic knee procedures. You will train hospital staff and collaborate with Joints and Capital Sales teams to onboard customers across NHS and private healthcare.

You will drive promotional activities at congresses, stay ahead of robotic innovations, and ensure a seamless customer experience through the Hypercare period and beyond.