Roaming Night Porter — Multi-Site Guest Services Pro

Harri; Colchester; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Employee assistance program

Wages on demand

Meal discounts

Career development

Bike to work

Bus savings

Pension

Free parking

Company events

Job summary

Flying Trade Group is seeking a Roaming Night Porter to join our hotels and bars across East Anglia and Surrey. If you thrive overnight, provide guest service, and enjoy roaming across sites, this could be for you.

You will work a 4 on, 4 off shift pattern and may cover sites across the region, including Essex. A DBS check is required and own transport is essential to reach scattered sites.

Qualifications

• Experience of Night Working (preferred).
• Superb Customer Service skills—gained on a reception desk or similar—that is highly advantageous.
• Minimum 1 year hospitality experience preferred.
• Experience of presenting an environment that exceeds our Guest expectations.
• Excellent punctuality and attention to detail.
• Ability to understand different sites, their layout and system quickly.

Responsibilities

• Adopt a security and safety conscious attitude. Priority is to ensure our guest safety and satisfaction and safety of Hotel property—check house lists, complete fire and safety walks, maintain quiet sleeping areas throughout nights.
• Complete Night checklists, including reception audits (keys, invoices, preparing for next day), complete cleaning schedules, preparing conference rooms and event space, check guests in and out, providing support for guest queries, for late service and early morning wake calls as required, commence breakfast set up as required.
• Attend to any incidents throughout night service—responsible for checks and attendance in the event of a emergency services attendance.
• Carry out breakfast set‑up duties to ensure the restaurant and service areas are fully prepared for the morning operation, supporting a smooth handover to the day team.

Skills

Customer service

Punctuality

Attention to detail

Multi-site readiness

Time management

Job description

Flying Trade Group is seeking a Roaming Night Porter to join our hotels and bars across East Anglia and Surrey. If you thrive overnight, provide guest service, and enjoy roaming across sites, this could be for you.

You will work a 4 on, 4 off shift pattern and may cover sites across the region, including Essex. A DBS check is required and own transport is essential to reach scattered sites.