Night Porter — Secure Access & Guest Services (4 on/4 off)

Scape; Greater London; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Onsite gym

Free fruit

Generous holiday allowance

Cycle to Work scheme

Tech Scheme

Pension scheme

Team socials

EAP

Job summary

Scape Hammersmith is seeking a Night Porter to join our team in West London. You will welcome residents, monitor access, and support building safety and cleanliness across night shifts. A positive, service‑mocused attitude is essential for delivering excellent resident experiences.

Onboarding requires a satisfactory DBS check, 3 references, and right to work in the UK. Roles are full or part-time, with 4 on/4 off night rotation and 8pm–7am shifts across Scape sites.

Qualifications

• Organised, flexible and dedicated.
• Professional phone, email and personal communications manner.
• Dependable, enthusiastic and works well within a team.
• Competent with Microsoft Office and learning new systems.
• Flexible in working locations, across Scape sites.
• SIA Licence an advantage.

Responsibilities

• Providing a knowledgeable and friendly welcome to all students and guests whether in person or over the phone.
• Ensuring that the building entrances/exits are secure out of hours to prevent unauthorised access.
• Understanding and following our health and safety policy, operational procedures, risk assessments and method statements.
• Assisting with the general upkeep of the building carrying out some general housekeeping tasks.
• Raising maintenance requests for students and identifying general building maintenance.
• Reporting incidents and accidents to your Line Manager.
• Responding to and logging enquiries, working with your Residence Manager where needed.
• Handling and logging complaints professionally and compassionately, escalating them to the Residence Manager for resolution.
• Handling post and parcels for our students efficiently and carefully, logging all signed for deliveries.

Skills

Organised

Professional communication

Teamwork

Microsoft Office

Learning new systems

Education

None

Tools

Microsoft Office

Job description

Scape Hammersmith is seeking a Night Porter to join our team in West London. You will welcome residents, monitor access, and support building safety and cleanliness across night shifts. A positive, service‑mocused attitude is essential for delivering excellent resident experiences.

Onboarding requires a satisfactory DBS check, 3 references, and right to work in the UK. Roles are full or part-time, with 4 on/4 off night rotation and 8pm–7am shifts across Scape sites.