Night Porter - Lavenham

The Hotel Folk; Lavenham; On-site; GBP 11,000 - 18,000; Full time

Benefits offered by this job

Free Golf at Thorpeness Golf Club and

28 days annual leave

50% off food in hotel restaurants

B&B from £50 per room per night

Discounted spa products

Family discounts on accommodation

Hospitality Action – EAP

Company pension scheme

Tailored induction and training

Job summary

The Swan at Lavenham Hotel and Spa, part of The Hotel Folk, is offering a Night Porter role in Lavenham. The position involves night-time security, guest assistance, and bar service outside normal hours. You must be at least 18 and have prior night porter or hospitality experience.

Benefits include competitive hourly pay up to £13, 28 days holiday pro rata, 50% off hotel food, and opportunities for training and development within our Folk-driven hospitality community.

Qualifications

• You will have previous experience of night portering and ideally previous experience of working in hospitality.
• As this role involves serving drinks in the bar to resident guests outside of normal bar hours, you must be at least 18 years old.

Responsibilities

• Respond to guest and customer requests courteously and efficiently at all times.
• Answer in-coming telephone calls.
• Ensure that all guests complete a registration card on arrival.
• Offer guests assistance with luggage.
• Patrol the hotel corridors at hourly intervals and the hotel exterior at least twice a night.
• Follow lock up procedure as efficiently and precisely as possible.
• Complete all checklists on a daily basis and keep the daily day book/handover diary up-to-date.
• Ensure the Hotel is sparkling clean by responding quickly to spills and accidents and following the cleaning schedule and signing off on jobs.
• Knowledge of the Fire procedures, and ensure that you are aware of the evacuation procedures.
• To be able to work flexibly – working shifts, weekends and bank holidays.

Skills

Night porter experience

Hospitality

Customer service

Job description

The Swan at Lavenham,
High Street,
Lavenham,
Sudbury,
CO10 9QA

Hourly pay: up to £13.00 ph

The Hotel Folk have a fantastic opportunity for aNight Porterto join their friendly team at The Swan at Lavenham Hotel and Spa. You will join a community of Folk obsessed with looking after our guests and delivering a blow-your-socks-off hospitality experience.

You will have previous experience of night portering and ideally previous experience of working in hospitality. As this role involves serving drinks in the bar to resident guests outside of normal bar hours, by law, you must be at least 18 years old.

Your key tasks as a Night Porter:

• Respond to guest and customer requests courteously and efficiently at all times.
• Answer in-coming telephone calls.
• Ensure that all guests complete a registration card on arrival.
• Offer guests assistance with luggage.
• Patrol the hotel corridors at hourly intervals and the hotel exterior at least twice a night.
• Follow lock up procedure as efficiently and precisely as possible.
• Complete all checklists on a daily basis and keep the daily day book/handover diary up-to-date.
• Ensure the Hotel is sparkling clean by responding quickly to spills and accidents and following the cleaning schedule and signing off on jobs.
• Knowledge of the Fire procedures, and ensure that you are aware of the evacuation procedures.
• To be able to work flexibly – working shifts, weekends and bank holidays.

Benefits of working as a Night Porter:

• Free Golf at Thorpeness Golf Club and Hotel
• 28 days annual leave (pro rata to hours worked)
• 50% off food in all our hotel restaurants
• B&B in any of our hotels from only £50 per room, per night
• Discounted products at our Weavers' House Spa
• Family discounts on accommodation
• Hospitality Action - Employee Assistance Programme
• Company pension scheme
• Tailored company induction and continued training and development opportunities

About The Hotel Folk:

Founded in 1996, The Hotel Folk have grown to comprise six unique and individual family run hotels, a Country Club, and luxurious Spa. Whilst all our properties are charmingly individual with their own unique personality, the thing they all have in common is the people; a community of Folk obsessed with looking after our guests and delivering a blow-your-socks-off hospitality experience.

Please note that we will not be able to process your application unless you have Right to Work in the UK without sponsorship.