Night Porter

Harri; Colchester; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Employee assistance program

Wages on demand

Meal discounts

Career development

Bike to work

Bus savings

Pension

Free parking

Company events

Job summary

Flying Trade Group is seeking a Roaming Night Porter to join our hotels and bars across East Anglia and Surrey. If you thrive overnight, provide guest service, and enjoy roaming across sites, this could be for you.

You will work a 4 on, 4 off shift pattern and may cover sites across the region, including Essex. A DBS check is required and own transport is essential to reach scattered sites.

Qualifications

• Experience of Night Working (preferred).
• Superb Customer Service skills—gained on a reception desk or similar—that is highly advantageous.
• Minimum 1 year hospitality experience preferred.
• Experience of presenting an environment that exceeds our Guest expectations.
• Excellent punctuality and attention to detail.
• Ability to understand different sites, their layout and system quickly.

Responsibilities

• Adopt a security and safety conscious attitude. Priority is to ensure our guest safety and satisfaction and safety of Hotel property—check house lists, complete fire and safety walks, maintain quiet sleeping areas throughout nights.
• Complete Night checklists, including reception audits (keys, invoices, preparing for next day), complete cleaning schedules, preparing conference rooms and event space, check guests in and out, providing support for guest queries, for late service and early morning wake calls as required, commence breakfast set up as required.
• Attend to any incidents throughout night service—responsible for checks and attendance in the event of a emergency services attendance.
• Carry out breakfast set‑up duties to ensure the restaurant and service areas are fully prepared for the morning operation, supporting a smooth handover to the day team.

Skills

Customer service

Punctuality

Attention to detail

Multi-site readiness

Time management

Job description

We're looking for an enthusiastic, reliable and calm under pressure individual to join our team as our next Roaming Night Porter. If you thrive when everyone else is sleeping, enjoy a variety in your role and take pride in providing outstanding guest service, this role may be for you!

Working a 4 on, 4 off shift pattern, no two nights are ever the same, as a Roaming/Multi-site position there could be more shifts available at sites across the region.

In a new era in hospitality, make your mark and really drive it forwards, embracing out 'Ownership and Personality' values.

Your Night Porter responsibilities include:

• Adopt a security and safety conscious attitude. Priority is to ensure our guest safety and satisfaction and safety of Hotel property- check house lists, complete fire and safety walks, maintain quiet sleeping areas throughout nights
• Complete Night checklists, including reception audits (keys, invoices, preparing for next day), complete cleaning schedules, preparing conference rooms and event space, check guests in and out, providing support for guest queries, for late service and early morning wake calls as required, commence breakfast set up as required.
• Attend to any incidents throughout night service- responsible for checks and attendance in the event of a emergency services attendance.
• Carry out breakfast set‑up duties to ensure the restaurant and service areas are fully prepared for the morning operation, supporting a smooth handover to the day team.

Experience and skills for Night Porter (Roaming) role:

• Experience of Night Working (preferred)
• Superb Customer Service skills- gained on a reception desk or similar is highly advantageous.
• Minimum 1 years Hospitality experience preferred.
• Experience of presenting an environment that exceeds our Guest expectations.
• Excellent punctuality and attention to detail
• Ability to understand different sites, their layout and system quickly

*Due to this being a roaming/multi-site role you will need your own transport and be able to get to sites in Essex (mostly Colchester & Clacton area, Suffolk area, Sudbury & Bury St Edmunds and Hertfordshire border, Cheshunt & Stansted)

*A DBS check must be successfully completed before employment in this role can commence.

What we offer:

• Access to Employee Assistance Programme – helping our hospitality team through any difficult times 24 hours a day, 7 days a week
• Stream – we offer the ability to access your wages as you earn them, or save as you earn too!
• Discounts up to 50% on meals and stays across the whole group around the UK
• Development programmes to support you grow into a ‘Hospitality Superstar’ with clear progression pathways, internal promotions and access to apprenticeships
• Bike to work scheme
• Bus saving scheme
• AE Pension
• Free on-site parking – site dependent
• Company Events

As a Company within Flying Trade Group's family of businesses we own and run 15 hotels and bars throughout East Anglia and Surrey. We're a diverse and dynamic Group, come join us!