Roadside Mechanic

Direct Line Group Careers; Cobham; On-site; GBP 40,000 - 48,000; Full time

Job summary

A leading company in vehicle services is seeking a breakdown assistance professional. This permanent role involves diagnosing vehicle issues and supporting customers in distress, with a competitive salary and excellent benefits. Join a diverse team committed to customer satisfaction and employee well-being.

Benefits

9% employer-contributed pension

50% discount on home, motor, and pet insurance

Optional health and dental insurance

Generous holiday allowance

Employee discounts and cashback

Qualifications

• 21 years or over for insurance purposes.
• Current Category B driving license required.
• Experience in the motor repair industry.

Responsibilities

• Assist customers with vehicle breakdowns.
• Diagnose issues and determine necessary repairs.
• Provide reassurance and assistance to customers.

Skills

Empathy

Knowledge of vehicle repair techniques

Self-initiative

Education

NVQ Level 2 in light vehicle maintenance

Job description

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. At Green Flag, we understand that breakdowns can turn a good day into a stressful one. By joining our team, you’ll be an integral part of our expanding services — the backbone of our operations — and enjoy a career with variety and fulfillment. It’s Miles Better.

What you'll be doing

This is a permanent role based in Epsom, Brixton, Streatham, Wandsworth, Putney, Brentford, Hounslow, Egham, Surbiton, Cobham, Tadworth, Leatherhead, and Chertsey.

You will work 40 hours over four days a week, with shifts between 7am and 8pm, Monday to Sunday. Overtime is available and optional.

We provide a Green Flag vehicle, and your day starts from your home. Your role involves assisting customers with vehicle breakdowns, such as fuel issues, tyre repairs or replacements, or battery problems. You will diagnose issues, determine the necessary repairs, and provide reassurance and assistance to help customers get back on the road.

Salary and Benefits

• Up to £40,000 base salary depending on experience, with OTE of £44,000-£48,000, plus a 9% employer-contributed pension and overtime opportunities.

What you'll need

• Be 21 years or over for insurance purposes.
• Current Category B driving license.
• NVQ Level 2 or similar in light vehicle maintenance (preferred).
• Empathy and a commitment to achieving the best outcomes.
• Experience in the motor repair industry.
• Lone working experience (desirable).
• Knowledge of up-to-date vehicle repair techniques.
• Adherence to health and safety best practices.
• Ability to collaborate with dispatch to improve customer experience.
• Self-initiative.

Benefits

We offer benefits that support your lifestyle, including:

• 9% employer-contributed pension.
• 50% discount on home, motor, and pet insurance, plus free travel insurance and breakdown cover.
• Optional health and dental insurance.
• Electric vehicle leasing scheme.
• Generous holiday allowance.
• Share scheme options.
• Employee discounts and cashback.
• And more.

We promote a flexible, inclusive work environment that values diversity and supports our employees' well-being and work-life balance.

Direct Line Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require adjustments during the recruitment process, please contact our recruitment team.