Road Freight Specialist

DHL Global Forwarding; Birmingham; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Generous holiday entitlement

Incentive bonus scheme

Pension with life assurance

Wellbeing programme

Voluntary benefits package

Training and internal promotion

Job summary

DHL Global Forwarding UK is seeking a Road Freight Specialist to plan and coordinate European road freight movements, working with hauliers and internal teams to deliver safe, efficient and cost-effective transport. You will optimise routes, monitor performance against targets, manage transport admin and support RFQ activities, with a strong focus on compliance and customer service.

The role requires clear communication in English, attention to detail and good IT skills; the team offers a

Qualifications

• Experience with UK/European road freight customs processes.
• Experience with transport billing and invoicing.
• Strong administrative and organisational skills.
• Excellent written and spoken English.
• High level IT proficiency and MS Office skills.

Responsibilities

• Plan and coordinate daily road freight operations.
• Optimise routes, vehicle utilisation and schedules.
• Liaise with hauliers and internal stakeholders.
• Liaise with transport partners to support RFQ activities.
• Monitor transport performance against service and cost targets.
• Ensure compliance with legal requirements and company policy.
• Manage transport administration and cost monitoring.
• Support volume growth and profitability objectives.
• Build and maintain relationships with carriers.

Skills

Customs knowledge

Billing & invoicing

Administrative skills

Attention to detail

Interpersonal skills

Prioritisation

English proficiency

IT skills

MS Office

GCSE English & Maths

Education

GCSEs incl English & Maths

Tools

Windows OS

Excel

Word

Job description

Who is DHL Global Forwarding?

DHL Global Forwarding (DGF) is part of the DHL Group. While the DHL Group employs more than 580,000 people globally, DGF has around 31,000 freight forwarding experts in more than 190 countries around the world, with around 1,000 of us based in the UK across 15 Sites. As the experts in Freight Forwarding since 1815, we are the global specialists in Air, Ocean and Rail Freight.

You name it, we’ve shipped it - from brown bears to aircraft engines, to lifesaving medicines and luxury cars! We are also proud to partner with some of the well‑known global sporting series, movie franchises and music tours.

Our people are at the heart of what we do, and we’re committed to helping our Forwarders to realise their full potential, supported by our own development journey - Certified International Forwarder (CIF).

Our Values

Every day we are guided by our values: Passion, Entrepreneurship, Excellence and Teamwork. We are extremely passionate about our people and what we do, which is why DHL Global Forwarding is recognised as a Top Employer and a Great Place to Work, because we are specialists in providing Excellence, Simply Delivered. In addition to our values, we promote an open and honest feedback culture based on Respect & Results, whereby our employees embrace diversity, equity, inclusion and belonging, while ensuring that we never compromise our integrity and compliance.

Role Overview

As a Road Freight Specialist, you will play a key role in the planning and coordination of European road freight movements. Working closely with hauliers and internal stakeholders, you will ensure transport activities are carried out safely, efficiently and cost‑effectively whilst delivering excellent service levels.

Key Responsibilities:

• Planning and coordinating daily road freight operations to meet customer requirements.
• Optimising routes, vehicle utilisation and transport schedules to maximise efficiency.
• Liaising with hauliers and internal stakeholders regarding shipment status and operational requirements.
• Liaising with hauliers and transport partners to support RFQ activities, ensuring competitive pricing, capacity availability and successful business wins.
• Monitoring transport performance against service and cost targets.
• Ensuring all transport activities comply with legal, regulatory and company requirements, including drivers' hours and transport legislation.
• Managing and updating transport management systems accurately and efficiently.
• Supporting continuous improvement initiatives to enhance operational performance.
• Identifying and resolving service issues proactively and professionally.
• Managing transport‑related administration, financial controls and cost monitoring.
• Supporting volume growth and profitability objectives set by management.
• Building and maintaining strong relationships with carriers and service providers.

Skills and Experience:

• Experience of customs processes and documentation for UK and European road freight movements.
• Experience of transport billing and invoicing.
• Good administrative and organisational skills.
• Results driven with a high attention to detail.
• Effective interpersonal skills.
• Ability to prioritise tasks and use own initiative.
• Excellent written and spoken English.
• High level of IT skills.
• Good knowledge of Windows, Word, Excel.
• Minimum of 5 x GCSE passes including English and Maths.

Benefits:

• A competitive salary
• Generous holiday entitlement
• Eligibility to participate in the Employee Incentive Bonus Scheme
• Pension scheme which includes life assurance
• Access to professional employee assistance and wellbeing programme
• A competitive package of voluntary benefits including retail, entertainment, gym membership, cycle to work scheme, contribution to eye care costs, and many more discounts
• Training and Development opportunities with a strong focus on internal promotion

HOURS/SHIFT PATTERN:

37.5 hours per week

Please note: Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants once offered employment to provide a full 5 year employment history. Additional to this we are required to carry out a Criminal Record Check.

DHL is the leading global brand in the logistics industry. Our DHL divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e‑commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. DHL connects people and businesses securely and reliably, enabling global sustainable trade flows.

Our culture is focused on personal commitment – to our customers, to each other, to our communities and to the environment. We reward excellent work and we nurture the talents of our employees. This enables you as an employee to develop your expertise and your career in different areas or divisions – and even in other countries.

We are committed to creating a workplace that ensures mutual respect and is focused on results. We hire talented people from all backgrounds – irrespective of gender, disability, nationality, ethnicity, social background, religion and beliefs, age or sexual orientation and identity. Diversity enriches our workplace, drives our success, and helps us deliver excellence.