Transport First Line Manager

DHL Supply Chain; Hatfield; On-site; Confidential; Full time

Benefits offered by this job

Pension scheme (8% employer + 4%员工)

Free 24/7 GP consultations

Retail and lifestyle discounts

Loans, savings schemes and mortgage-ad

Job summary

DHL Supply Chain in Hatfield is seeking a Transport First Line Manager to lead daily transport operations and ensure safe, compliant, and efficient delivery in line with SLAs and KPIs.

You will manage drivers, coordinate with the transport team, and drive cost efficiency while maintaining a safe workplace. A strong focus on communication, leadership, and process improvement is essential.

Qualifications

• Experience in transport operations and delivering SLA/KPI targets.
• Excellent verbal and written communication skills.
• Proficient IT skills including Word, Excel and PowerPoint.

Responsibilities

• Ensure safe, legal and efficient transport operations aligned to SLAs/KPIs.
• Oversee driver and fleet compliance per legal and DHL standards.
• Handle day-to-day escalations and operational issue resolution.
• Lead and develop driver teams, manage attendance and absence.
• Monitor cost performance and drive cost-efficiency projects.

Skills

Transport experience

Communication skills

IT literacy (Word, Excel, PowerPoint)

Leadership & mentorship

Organisational skills

Problem solving

Safety and compliance

Tools

Logics

DPM

Job description

Pay Rate: £36,000 - £38,000

Grade: N

Contract Type: Permanent (Full-Time)

Shift patterns: Tuesday to Saturday, 40 hours per week, 6am to 2pm

Location: Hatfield

Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly.

We're now looking for a Transport First Line Manager to take the helm of our daily transport operations!

WHAT YOU'LL DO

• Accountable for safe, legal and efficient execution of transport operations supporting the SLA's / KPI's


• Accountable for driver and fleet compliance in line with legal and DHL standards


• Be the point of escalation for day to day operational issues management and resolution for transport


• Responsible for delivering a safe, efficient & effective workplace and the driver teams


• Day to day management of colleagues within the team including absence (annual leave & sickness) and ensuring esculation of cases when appropriate to the Transport Opertaions Manager


• Responsible for EOS within the team, creating, driving and managing associated action plans


• Responsible for ensuring system compliance i.e. Logics, DPM and transport systems


• Support delivery of Driver cost efficiencies within the transport operation


• Support with the management of operational costs and identification of cost performance trends - i.e. fuel performance / accidents etc


• Support the Transport Operations Manager in identifying and implementing cost efficiency projects / continuous improvement initiatives


• Manage absence, disciplinary and grievance in accordance with Company Policy and Procedures


• To schedule, prepare and conduct quarterly 1-2-1's with all direct reports in line with OMS guidelines


• Ensure Safety: Uphold the highest safety standards and compliance regulations, creating a safe and secure workplace for everyone.

WHAT YOU'LL BRING

• Preferable Transport experience


• Demonstrate excellent communication skills - both verbal and written


• Good degree of IT literacy including Word, Excel and PowerPoint


• Can lead from the front, winning hearts and minds and providing coaching and mentorship


• Have excellent organisational and problem-solving skills


• Aren't afraid to roll their sleeves up and get stuck in when needed

WHY JOIN US?

• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution


• Free confidential 24/7 GP consultations


• Hundreds of retail and lifestyle discounts


• Affordable loans, savings schemes and free mortgage advice


• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

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