Key Account Freight Forwarder

DSV - Global Transport and Logistics; Hounslow; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Enhanced Annual Leave Entitlement

Salary Sacrifice Cycle Scheme

Employee counselling

Company Pension

Life Cover and Critical Illness

Job summary

DSV - Global Transport and Logistics is seeking a Freight Forwarder at Heathrow to deliver proactive airfreight support for key accounts. You will manage orders, track costs, and liaise with customers and service providers to ensure on-time delivery.

The role emphasises accurate record-keeping, KPI reporting, and continuous improvement of processes within the freight forwarding team.

Qualifications

• Experience in airfreight handling and knowledge of the air industry.
• Strong customer service skills and able to manage expectations.

Responsibilities

• Receive and process customer orders via multiple platforms.
• Maintain accurate records for Key Accounts.
• Produce and maintain KPI and financial reports.
• Communicate effectively with customers and team members.
• Provide help and advice to support customers.
• Review and improve customer service processes within the department.
• Assist Team Leader to capture and analyse department KPIs.
• Collaborate with Administration to meet financial metrics.

Skills

Customer service

Communication

Organisation

Prioritisation

Decision making

Data entry

MS Office

Tools

Word

Excel

Outlook

PowerPoint

Job description

Job Req Number: 122734

Time Type: Full Time

At DSV we're building the world’s leading logistics and transport network. With this exciting growth comes opportunity — and we’re looking for new talent to join us.

Freight Forwarder

Heathrow

Monday-Friday

Main Purpose of the role

DSV are recruiting for a freight Forwarder to provide an efficient and proactive service to all key account customers, overseas and related service providers. You will be dealing with all aspects of air operations and will manage customer expectations and look to make continuous improvements

What will you be doing?

• Receive and process all customer orders through various platforms and processing these in a timely manner.
• Maintain accurate records of all work carried out for each Key Account.
• Produce and maintain accurate KPI and financial reports, tracking all activity.
• Communicate effectively both verbally and electronically with customers & team members
• Provide help and advice to support customers
• Continuous reviewing and improvement of customer service processes within the department
• Assisting the Team Leader to capture and analyse department KPI’s
• Work closely with the team and the Administration Department to ensure financial metrics (unbilled, EICI, etc) are met
• Ensure that once all shipment processes are completed that all expected costs are in line with expected profit levels

About You

• Previous experience in airfreight and knowledge of air industry
• Strong customer service skills
• Effective written and verbal communication skills
• Excellent organisational skills and an ability to prioritise and manage high workloads in challenging situations and meetings deadlines
• Ability to make considered and consistent decisions
• Fast and accurate data entry
• Intermediate level of Word, Excel, Outlook and PowerPoint

What can we offer you?

Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.

In addition, we can offer access to a selection of employee benefits, such as:

• Enhanced Annual Leave Entitlement from your start, which increases with length of service.
• Salary Sacrifice Cycle Scheme
• Employee counselling, for support with physical and mental wellbeing
• Company Pension, which, when a member of, also provides access to Life Cover and Critical Illness cover

Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years’ worth of referencing and criminal record checks.

We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.