Road Freight Co-ordinator

Rhenus Group; West of England; Presencial; GBP 32.000 - 52.000; Jornada completa

Descripción de la vacante

Rhenus SE & Co. is seeking a Client Relations Specialist to act as the main point of contact for a portfolio of clients. You will provide shipping updates, proactively resolve issues, and guide new client onboarding to ensure high service standards and strong account retention.

The role involves tracking shipments, arranging cargo insurance, handling claims, and coordinating invoices and export/import paperwork across European routes. Strong communication and organizational skills are essential.

Formación

• Minimum 1 year’s experience in European road freight.
• Customer service skills.
• Proficient in Math and English.
• Other languages are beneficial.

Responsabilidades

• Act as the dedicated point of contact for clients and provide regular shipping updates.
• Resolve client concerns proactively and guide onboarding of new clients.
• Track shipments and update clients on delivery progress.
• Arrange cargo insurance and handle claims for lost or damaged goods.
• Verify commercial invoices and raise import/export paperwork.
• Negotiate rates and book cargo space with carriers and internal systems.
• Collect, verify, and log PODs to trigger client billing and close files.

Conocimientos

Client relations

Communication

Organizational skills

Shipping software

Herramientas

Microsoft Office

TMS software

Descripción del empleo

What You Can Expect :- Client Relationship Management: Act as the dedicated point of contact for clients, providing regular shipping updates and resolving concerns proactively.- Onboarding & Retention: Guide new clients smoothly through onboarding processes and maintain high service standards to drive account retention- Tracking and Support: Monitor shipments in transit and update clients on delivery progress.- Risk Management: Arrange cargo insurance and handle claims for lost or damaged goods- Documentation Management: Verify the commercial invoices and request for all import/export paperwork to be raised- Rate Negotiation: Negotiate prices and book cargo space with transport carriers and in our internal systems- Proof of Delivery (POD) Management: Collect, verify, and log Proof of Delivery (POD) documents promptly to trigger client billing and close out files.What You Bring:- Organization: Ability to track multiple shipments and schedules at the same time.- Communication: Clear contact with clients, overseas partners, and carriers.- Solving: Quick fixes for delayed cargo, route changes, or customs holds.- Computer Literacy: Skill in using modern logistics and tracking software- Minimum 1 year’s experience in European Road Freight- Customer service skills- Proficient in Math and English- Other languages beneficial- Proficient in Microsoft office (Word / Excel / Teams)