Export Customer Solutions Operator

Rhenus SE & Co.; Bradford; On-site; GBP 25,000 - 32,000; Full time

Job summary

Rhenus SE & Co. seeks a proactive freight coordinator in the United Kingdom to source trailers, plan efficient routes, and respond to customer inquiries with swift, accurate updates.

You will quote competitively, optimise freight costs through supplier relationships, and ensure compliance with customs regulations. The role involves TMS data entry, invoicing, and coordinating with UK/Europe offices.

Qualifications

• Excellent communication skills both written and verbal.
• Basic mathematical understanding.
• Good problem-solving skills.
• Ability to work under pressure in a fast-paced environment.
• Excellent level of customer service always.
• A professional manner and rapport.
• An enthusiastic, committed, flexible and can-do approach.
• Excellent organisational skills.
• A strong commercial awareness.
• A team player.
• Experience in European Road Transport preferred but not essential.
• Proficient in Microsoft Office.
• Has an eye for cost saving and a motivation to make money for the business.
• Being multilingual is preferred but not essential.
• Strong knowledge of shipping documentation, customs procedures, and international trade regulations.

Responsibilities

• Sourcing trailers and competitive rates from European Trailer Operators.
• Planning routes efficiently and considering driver restrictions and customs clearance stops.
• Responding to customer enquiries and providing updates swiftly and accurately.
• Quoting the customer accurately, in a timely manner.
• Ensuring freight activities are cost-effective and identifying cost-saving opportunities by building supplier relationships.
• Ensuring shipments comply with customs regulations and coordinating with the customs team.
• Checking T1s are released upon delivery; liaising with broker/partner if not.
• Accurately entering shipment information into the TMS system.
• Accurately invoicing shipments into the TMS system.
• Managing daily operations of inbound, outbound and domestic freight to ensure on-time delivery.
• Liaising with other Rhenus offices across the UK and Europe.
• Problem solving on a day-to-day basis.

Skills

Communication

Customer service

Problem solving

Work under pressure

Organization

Team player

Commercial awareness

Multilingual (preferred)

Microsoft Office

Cost saving mindset

Shipping docs knowledge

Customs procedures

International trade regs

Tools

Microsoft Office

Job description

What You Can Expect :Sourcing trailers and competitive rates from European Trailer OperatorsPlanning routes efficiently and effectively, making provisions for driver restrictions / requirements and taking into account customs clearance stops prior to planned deliveriesResponding to customer enquiries and providing them swift and accurate updates.Quoting the customer accurately, in a timely manner.Ensuring that all freight activities are cost-effective and identify cost-saving opportunities without compromising service levels by building relationships with the supplier.Ensuring that the shipments comply with relevant customs regulations and work closely with the customs team to issue related documentation.Checking T1‘s have been released upon delivery, if not, liaise with broker / partnerAccurately enter shipment information into the TMS system.Accurately invoice shipments into the TMS system.Manage the daily operations of inbound, outbound and domestic freight, ensuring shipments are scheduled, tracked and delivered on time.Liaise and communicate with other Rhenus offices across the UK and Europe.Problem solving on a day-to-day basis.What You Bring:Excellent communication skills both written and verbal.Basic mathematical understanding.Good problem-solving skills.Ability to work under pressure in a fast-paced environment,Excellent level of customer service always.A professional manner and rapport.An enthusiastic, committed, flexible and can-do approach.Excellent organisational skills.A strong commercial awareness.A team player, who will help and motivate others.Experience in European Road Transport preferred but not essential.Proficient in Microsoft OfficeHas an eye for cost saving and a motivation to make money for the business.Being multilingual is preferred but not essential.Strong knowledge of shipping documentation, customs procedures, and international trade regulations.