Import Export Coordinator

SRG; Tadworth; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading global company in the UK seeks an import and export coordinator to manage shipments and provide exceptional customer service. The role involves building relationships with customers, tracking shipments, and ensuring accurate documentation. The ideal candidate will have 1-2 years of experience, strong organizational skills, and a good understanding of shipping processes. Proficiency in SAP and fluent English are essential. This position is crucial in supporting the shipping team to enhance operational efficiency.

Qualifications

• 1-2 years of related experience in import/export.
• Understanding of Ocean documentation process.
• Competent understanding of Forwarder systems.

Responsibilities

• Act as the first contact for key customers to resolve issues.
• Track and trace shipments for customers.
• Ensure all shipping documentation is accurate.

Skills

Interpersonal skills

Organizational skills

Fluent in English

Understanding of INCOTERMS

Proactive attitude

Tools

SAP

ETMS

Edoc

Expo

Job description

SRG are looking for an import and export coordinator to join a leading a global company that manufactures and sells personal care and paper-based consumer products. This position will ensure the accurate and timely movement of freight and information of exports out of EU and UK worldwide, while providing exceptional customer service and ownership of processes. You will also support both Forwarder and Shipping Team in shipping from Europe, managing bookings and creating export documentation.

Duties and Responsibilities

• First contact for key customers with responsibility to build strong relationships and resolve issues in a timely manner.
• Liaise with Maersk control tower for operational tasks and issues.
• Tracking and tracing shipments for customers.
• Maintain accurate customer information for shipment processing.
• Understand team process flow, constantly looking for areas of improved efficiency.
• Ensure all customers standard operating procedures are followed as per work instructions.
• Building and maintaining strong relationships with the customer, load sites but also our branches involved in organising shipments.
• Book orders received with the nominated shipping line or forwarder.
• Ensure that container loading are booked in to Transwide. Liaise with loading sites to resolve problems on loading.
• Coordinate Conformity Inspections at our loading sites prior to export where required.
• Ensure that Shipping documentation is accurate.
• Ensure every shipment file have all necessary auditable documents.
• Provide exceptional customer service to the team and ensure proactivity also in our communications.
• Support team priorities and initiatives to ensure workloads are effectively managed.
• Ensure accurate and timely data entry into our operating system.
• Send original documents when required in a timely manner.
• Drive process improvements to ensure right-first-time customer service.
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
• Ensure all customers standard operating procedures are followed and updated in the Workflow.
• Meet KPI standards, as per the company’s procedures.
• Handling and actioning of complaints or queries.
• Proposing solutions to customers of preferred method of freight movement (ocean to air, consolidation at gateways etc).

Experience and Qualifications

• 1-2 years related experience and/or training.
• Understanding of Ocean documentation process essential.
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Pro‑active, strong organizational skills.
• Knowledge of SAP.
• Fluent in English.
• Displayed positive team attitude and work ethic.
• Competent understanding of INCOTERMS and shipping jargon.
• Competent understanding of Forwarder systems, ETMS, Edoc, Expo.