Road Freight Co-ordinator

Rhenus Logistics; West of England; Presencial; GBP 26.000 - 42.000; Jornada completa

Descripción de la vacante

Rhenus Logistics in the United Kingdom seeks a Client Relationship Manager to act as the dedicated contact for clients, providing regular shipping updates and resolving concerns proactively.

You will guide onboarding, monitor shipments, arrange cargo insurance, handle claims for losses, verify invoices, and negotiate rates to book space with carriers.

Formación

• Ability to track multiple shipments and schedules.
• Clear contact with clients, overseas partners, and carriers.
• Quick fixes for delayed cargo, route changes, or customs holds.
• Proficient in using modern logistics and tracking software.

Responsabilidades

• Act as the dedicated point of contact for clients, providing regular shipping updates and resolving concerns proactively.
• Guide new clients smoothly through onboarding processes and maintain high service standards to drive account retention.
• Monitor shipments in transit and update clients on delivery progress.
• Arrange cargo insurance and handle claims for lost or damaged goods.
• Verify the commercial invoices and request for all import/export paperwork to be raised.
• Negotiate prices and book cargo space with transport carriers and in our internal systems.
• Collect, verify, and log POD documents to trigger client billing and close out files.

Conocimientos

Organization

Communication

Solving

Customer service

Math

English

Microsoft Office

Herramientas

Microsoft Office (Word/Excel/Teams)

Descripción del empleo

What You Can Expect

• Client Relationship Management: Act as the dedicated point of contact for clients, providing regular shipping updates and resolving concerns proactively.
• Onboarding & Retention: Guide new clients smoothly through onboarding processes and maintain high service standards to drive account retention
• Tracking and Support: Monitor shipments in transit and update clients on delivery progress.
• Risk Management: Arrange cargo insurance and handle claims for lost or damaged goods
• Documentation Management: Verify the commercial invoices and request for all import/export paperwork to be raised
• Rate Negotiation: Negotiate prices and book cargo space with transport carriers and in our internal systems
• Proof of Delivery (POD) Management: Collect, verify, and log Proof of Delivery (POD) documents promptly to trigger client billing and close out files.

What You Bring

• Organization: Ability to track multiple shipments and schedules at the same time.
• Communication: Clear contact with clients, overseas partners, and carriers.
• Solving: Quick fixes for delayed cargo, route changes, or customs holds.
• Computer Literacy: Skill in using modern logistics and tracking software
• Minimum 1 year’s experience in European Road Freight
• Customer service skills
• Proficient in Math and English
• Other languages beneficial
• Proficient in Microsoft office (Word / Excel / Teams)