European Operations Coordinator

Willis Global; Redditch; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Pension scheme

Salary up to £35K

Job summary

Willis Global, a leading logistics company, seeks a European Operations Coordinator based in Redditch to manage UK and European road transport operations. You will coordinate bookings, paperwork, and client communications to uphold service standards.

Reporting to the Operations Manager, you will liaise with customers and suppliers, negotiate rates, and ensure timely invoicing and data analysis. The role emphasizes accuracy and proactive problem solving.

Qualifications

• European freight forwarding or UK transport operations experience.
• Customer service experience.
• Good communication skills.
• Good organisational skills.
• Good attention to detail.
• Ability to meet deadlines and work under pressure.
• Quick thinker with problem solving abilities.
• Self-motivated and enthusiastic character.

Responsibilities

• Coordinate day-to-day bookings for UK and European road transport.
• Handle export/import customs clearance where required.
• Raise job files and prepare paperwork.
• Process jobs through Multifreight software.
• Liaise with clients for quotations, bookings and updates.
• Negotiate with suppliers for rates and bookings.
• Support Sales with quotations and service information.
• Manage jobs from start to finish meeting client expectations.

Skills

European freight

UK transport

Customer service

Communication

Organisation

Attention to detail

Deadline driven

Problem solving

Job description

Our client, one of the largest independent freight forwarders in the midlands, offering worldwide transport services by air, road and sea, are looking for a European Operations Coordinator to be based at their offices in Redditch, Worcestershire.

On Offer

• Opportunity to join a highly regarded logistics specialist
• Based at a modern purpose-built office
• Offering an attractive salary up to £35K, dependent on skills and experience
• Contributory Pension
• Working hours: Monday - Friday, 8:30am - 5:30pm

Main Purpose of the Role

Reporting to the Operations Manager, this position forms part of the existing Road Freight Forwarding Operations Team. It requires the jobholder to coordinate the day to day UK & European road transport sections and all of the related administration. To build relationships with the existing clients and always deliver a high standard of customer care at all times.

Duties and Responsibilities

• Coordinate the day to day bookings of European and UK road transport jobs.
• Processing where appropriate both export and import customs clearance.
• Raising job files and all of the appropriate paperwork
• Processing jobs through Multifreight software system
• Extensive client liaison to include quotations, follow up, bookings and problem solving
• Extensive supplier liaison to include rate negotiations, bookings and problem solving
• Internal liaison with the Sales Team, assisting with quotations and service information
• Managing the jobs from start to finish in line with the client expectations and communicating effective any service issues
• Maximising the gross profit by negotiating with the supplier base
• Proactively contacting the existing clients to maximise business potential
• Invoicing jobs on completion
• Populating internal analysis and key statistics
• To be involved in the operations and sales meetings, where current jobs, quotes, problems, entertaining and other relevant topics are discussed along with the previous week's trading activity
• Coordinating the warehouse goods in and out and stock control.
• Loading and unloading of vehicles using counter balance forklift.

To be Considered

• Ideally European freight forwarding or UK transport operations experience.
• Customer Service Experience.
• Good communication skills
• Good organisational skills
• Good attention to detail
• Can work to deadlines and handle pressure
• Quick thinker / Problem solving
• Self-motivated and enthusiastic character