OPERATIONS CO-ORDINATOR

Rhenus-High-Tech-Limited; Ashford; Presencial; GBP 21.000 - 30.000; Jornada completa

Descripción de la vacante

Rhenus-High-Tech-Limited in Ashford, United Kingdom, is seeking a Customer Service Coordinator to manage deliveries, quotations and orders across the full order lifecycle. You will liaise with customers, book jobs, and coordinate third-party suppliers to ensure accurate, timely service.

The role requires 3+ years in customer service within transport/logistics or installations, strong communication, and IT proficiency in MS Office. A flexible approach and teamwork are essential during peak times.

Formación

• Minimum 3 years of Customer Service experience in a similar role.
• Experience in a transport, logistics or installations environment desirable.
• Meticulous attention to detail with a customer-focused approach.
• IT literate and proficient with Microsoft Office applications (Excel, Word, PowerPoint).
• Excellent written and verbal communication skills; strong teamwork and adaptability.

Responsabilidades

• Manage requests for deliveries, collections, relocations and installations for key customers.
• Book jobs on internal system and maintain up-to-date information in the company database.
• Provide quotations to customers on request and liaise throughout the order lifecycle.
• Take ownership of orders end-to-end and work with third-party suppliers as required.
• Handle ad-hoc customer enquiries by phone and e-mail; support team as needed.

Conocimientos

Customer service

Attention to detail

Communication skills

Team player

Problem solving

Initiative

Flexibility

Herramientas

Excel

Word

PowerPoint

Descripción del empleo

What You Can Expect :Manage requests for deliveries, collections, relocations and installations for key customersBook jobs for customers on internal system, raise relevant paperwork and maintain up to date information on the company databaseUnderstand the specific requirements of key customers – internal process, customer product etc.Provide quotations to customers on requestLiaise with customers, keeping them constantly updated during all stages of the order lifecycleTake ownership of orders from end to endEnsure a professional and efficient service is delivered at all timesOrder services as required from third party suppliers in relation to customer’s requirementsTroubleshoot problems quickly and identify solutions to minimise impact to customerDeal with ad-hoc customer enquiries by phone and e-mailAssist team members as required and provide support to team leader as directedWork with internal staff to ensure a professional and efficient service deliveryDeal with ad-hoc customer enquiries – quotes, reports, inventory management etc.Sign off supplier purchase orders (to agreed sign off level)Ensure 100% job file accuracy before passing to accounts teamManage team mail box activity efficiently and line with team/department targetsWhat You Bring:Minimum 3 years Customer Service experience in a similar roleExperience of working in a transport, logistics or Installations environment desirableMeticulous attention to detail and a customer focused approachStrong general level of educationIT literate, competent user of Microsoft office applications (Excel, Word, PowerPoint)Excellent demonstrable communication skills – written and verbalStrong team player with a flexible positive attitude – will need to work extended hours at peak timesCapable of working on own initiative, ability to problem solve and identify corrective actions