River Cruise Housekeeping Manager

Viking; Dover; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Lodging, meals, unlimited Wi‑Fi,制服 and

Laundry free for all crew members

Travel to/from the ship provided by VK

Dedicated crew areas and activities

Sundeck area for crew use

Paid vacation

Referral program

Loyalty bonuses

Tax‑friendly salary potential

Job summary

Viking is seeking a Housekeeper to join our River vessels’ housekeeping team. You will maintain high cleanliness standards in guest staterooms and public areas while delivering outstanding customer service. The role reports to Hotel Manager and Corporate Housekeeper.

On board responsibilities include supervising crew, training, cost control, and inventory management, with a focus on guest satisfaction and conflict resolution. Strong English and hospitality experience are essential.

Qualifications

• High School Diploma required, Hospitality degree preferred.
• Minimum of 3 years experience in a similar position in an upscale cruise line or hotel.
• Excellent English communication skills, service‑oriented and guest focused with attention to detail.
• Discreet, well‑groomed, and maintains impeccable hygiene standards.
• Flexible, stress‑resistant, team player, committed and able to stand on feet for a long time.

Responsibilities

• Oversee the entire housekeeping operation onboard.
• Monitor and ensure cleanliness of all areas, including staterooms and public areas.
• Manage and motivate housekeeping crew, including training and performance reviews.
• Responsible for cost control and adherence to budgets, including ordering and inventory management.
• Ensure guest satisfaction by promptly addressing complaints and providing assistance when needed.
• Assist with guest services and effectively deal with customers, including defusing anger and resolving conflicts.

Skills

English proficiency

Customer service

Team player

Education

High School Diploma

Hospitality degree

3+ years experience in upscale cruise/hotel

Job description

Viking is seeking a Housekeeper to join our River vessels’ housekeeping team. You will maintain high cleanliness standards in guest staterooms and public areas while delivering outstanding customer service. The role reports to Hotel Manager and Corporate Housekeeper.

On board responsibilities include supervising crew, training, cost control, and inventory management, with a focus on guest satisfaction and conflict resolution. Strong English and hospitality experience are essential.