Luxury Housekeeping Manager — Lead Excellence & Growth

Park Hyatt; Greater London; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

12 complimentary nights a year across 

Discounted hotel stays across Hyatt

Headspace membership

50% discount on food and beverages

Continuous learning and development

Job summary

Park Hyatt London River Thames is seeking an experienced Assistant Housekeeping Manager to uphold luxury standards across guest rooms, suites, public areas and colleague spaces. You will coach, train and guide teammates, ensuring impeccable presentation and a culture of excellence.

You will collaborate with Front Office, Engineering and F&B to deliver a seamless guest experience, manage scheduling and inventory, respond to feedback, and champion health and safety while supporting continuous

Qualifications

• Experience in a luxury hotel environment.
• Proven ability to coach and develop team members.
• Strong attention to detail and presentation.
• Experience in London luxury hotel preferred.

Responsibilities

• Support the day-to-day operation of the Housekeeping department, ensuring every area is presented to luxury standards.
• Coach and develop Housekeeping colleagues through training and guidance.
• Conduct quality inspections across the hotel to maintain impeccable presentation.
• Collaborate with Front Office, Engineering, F&B and other departments to deliver a seamless guest experience.
• Support workforce planning, scheduling and inventory management for efficient operations.
• Respond to guest feedback with professionalism and drive for improving guest experience.
• Champion health, safety and brand standards while supporting reporting and improvement initiatives.

Skills

Luxury hospitality

Detail oriented

Coaching staff

Organised

Job description

Park Hyatt London River Thames is seeking an experienced Assistant Housekeeping Manager to uphold luxury standards across guest rooms, suites, public areas and colleague spaces. You will coach, train and guide teammates, ensuring impeccable presentation and a culture of excellence.

You will collaborate with Front Office, Engineering and F&B to deliver a seamless guest experience, manage scheduling and inventory, respond to feedback, and champion health and safety while supporting continuous