Housekeeping Manager

Navis Consulting; England; On-site; GBP 30,000 - 45,000; Full time

Job summary

A luxury cruise company is seeking an experienced Housekeeping Manager to oversee operations and manage a team responsible for guest and crew accommodations. The ideal candidate will ensure the highest standards of hygiene and presentation while delivering exceptional guest service. Strong leadership skills and knowledge of maritime sanitation standards are essential for this full-time position.

Qualifications

• Proven experience as a Housekeeping Manager, preferably in a hotel, resort, or cruise ship environment.
• Strong leadership and team management skills in a multicultural setting.
• Excellent communication and interpersonal abilities.
• Familiarity with USPH regulations and other maritime sanitation standards is highly desirable.

Responsibilities

• Manage daily housekeeping operations across guest cabins, suites, and public areas.
• Supervise, train, and mentor a diverse housekeeping team.
• Conduct regular inspections to ensure cleanliness and maintenance standards.
• Coordinate laundry operations and supply requisitions.
• Ensure compliance with international maritime sanitation standards.

Skills

Leadership

Housekeeping procedures

Communication

Inventory management

Multicultural team management

Job description

Managing Consultant - Seagoing at Navis Consulting (An STR Group Company)

Overview

We are seeking a detail-oriented and experienced Housekeeping Manager to oversee and manage the cleanliness, maintenance, and overall appearance of guest and crew accommodations, public areas, and back-of-house spaces onboard our luxury cruise ship. The ideal candidate will lead a team of housekeeping staff, ensure the highest standards of hygiene and presentation, and deliver exceptional guest service in line with company standards.

Responsibilities

• Manage daily housekeeping operations across guest cabins, suites, public areas, and crew accommodations.
• Supervise, train, and mentor a diverse housekeeping team including supervisors, cabin stewards, and cleaners.
• Conduct regular inspections to ensure cleanliness, maintenance, and sanitation standards are met and exceeded.
• Coordinate laundry operations, linen inventory, and supply requisitions.
• Ensure compliance with international maritime sanitation standards and company health protocols (USPH, HACCP, etc.).
• Address guest requests, concerns, and feedback promptly and professionally.
• Schedule staff shifts and manage departmental budgets and labor targets.
• Collaborate with other departments (e.g., Maintenance, Front Office, Medical) for efficient operation and guest satisfaction.
• Implement sustainability initiatives in line with company policies (e.g., waste reduction, linen reuse programs).
• Report and follow up on maintenance issues and cabin damages.
• Maintain accurate records of cleaning routines, inspections, and training activities.

Qualifications

• Proven experience as a Housekeeping Manager, preferably in a hotel, resort, or cruise ship environment.
• Strong leadership and team management skills in a multicultural setting.
• Excellent communication and interpersonal abilities.
• Working knowledge of housekeeping procedures, laundry operations, and safety standards.
• Familiarity with USPH regulations and other maritime sanitation standards is highly desirable.
• Proficiency in inventory management and housekeeping software is a plus.
• Fluent in English; additional languages are a plus.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Maritime Transportation