RIVER - Stateroom Steward

Viking; Basingstoke; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Uniforms provided

Lodging provided

Meals provided

Shared crew cabins

Reimbursement for first/last journey

Crew activities for wellbeing

Job summary

Viking is recruiting a Stateroom Steward/ess to join our Housekeeping team aboard our river vessels. You will deliver high-standard cleaning of guest staterooms and public areas while providing friendly, personalized service to guests.

Two years of housekeeping experience and strong English skills are expected. The role includes uniformed duties, onboard lodging and meals, and opportunities for training and career growth within Viking.

Qualifications

• High school diploma required.
• Minimum of 2 years previous experience in housekeeping.
• Good English skills; other languages are an advantage.
• Ability to work independently and be guest-focused.
• Must maintain impeccable hygiene and be discreet with confidential information.

Responsibilities

• Daily cleaning of staterooms, public areas, toilets and reception area.
• Careful handling of cleaning products and equipment.
• Rotating laundry duties including washing, ironing and folding.
• Distribute daily programs, gift orders and turn down services in staterooms.
• Report defects to supervisor/reception and assist with embarkation/disembarkation.
• Conduction of stock takes, inventory and participation in onboard training programs.

Education

High school diploma

Job description

Please note that we can only accept applicants who are eligible to work in Europe or in possession of a valid work permit.

ROLE OVERVIEW

Part of our Housekeeping team on our River vessels, the Stateroom Steward/ess provides guests at all times with friendly, personalized housekeeping service. This includes, but is not limited to, maintaining high standards and consistency of cleanliness of the guest staterooms and all public areas while providing our guests an outstanding customer service. The Stateroom Steward/ess reports to Housekeeper.

What You Will Do Onboard

• Daily cleaning of staterooms, public areas, toilets, and reception area
• Careful handling of cleaning products, materials, and housekeeping equipment
• Rotating laundry duty including washing, ironing, and folding activities
• Distribution of daily programs, gift orders, and turn down services in staterooms
• Reporting technical defects of staterooms to supervisor/reception and assistance with embarkation/disembarkation
• Conduction of stock takes, inventory, and participation in onboard training programs.

WHY JOIN VIKING?

On board our ship

• Uniforms are provided by Viking
• Lodging and meals are provided
• Shared crew cabins
• First and last journey to the ship is reimbursed by Viking
• Organized crew activities to support connection and well-being

Benefits

• Social security benefits in accordance to Swiss or French contracts including pension, child allowance, occupational fund, unemployment insurance
• Paid vacation during your contract
• Health and accident insurance throughout your contract
• Bonus calculated on the number of days worked onboard with guests
• Referral program with additional bonuses
• Increases in salary based on your seniority with Viking
• Access to online learning and further training opportunities for growth

About You

• High school diploma required
• Minimum of 2 years previous experience required in a similar position in housekeeping
• Good English skills, other languages are an advantage
• Ability to work independently, service-oriented and guest focused
• Must be well groomed, maintain impeccable hygiene standards, and be discreet with confidential information.

APPLICATION INFORMATION

Policies

• Only tattoos that can be covered by your uniform are allowed
• Any offer of employment is subject to you passing all mandatory medical examinations as required

Application Process

• Submit your English CV
• Attend a company presentation
• Join an interview
• Submit relevant documentation (copy of passport or ID, full address)

About Us

Viking (NYSE: VIK) was founded in 1997 and provides destination-focused journeys on rivers, oceans and lakes around the world. Designed for curious travelers with interests in science, history, culture and cuisine, Chairman and CEO Torstein Hagen often says Viking offers experiences For The Thinking Person™.Viking has more than 450 awards to its name, including being rated #1 for Rivers, #1 for Oceans and #1 for Expeditions by Condé Nast Traveler in the 2023 and 2024 Readers’ Choice Awards. Viking is also rated a “World’s Best” for rivers, oceans and expeditions by Travel + Leisure. No other travel company has simultaneously received the same honors by both publications.

DISCLAIMER

As part of any recruitment process, Viking collects and processes personal data relating to job applicants. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations. If you would like to find out more about how your information will be used, please view the privacy notice on our careers page.