Rituals | Supervisor

Braintree Village; Braintree; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Rituals employee discount

Quarterly product allowance

Team Referral Rewards Programme

Numerous wellbeing initiatives and EAP

Company and team events

Job summary

Braintree Village is seeking a Supervisor to lead and inspire the team while providing exceptional customer service. In this role, you will work closely with the store manager to meet both personal and store goals. Responsibilities include mentoring your team, enhancing customer experiences, and maintaining high store standards. The ideal candidate has prior experience in retail or hospitality, possesses strong decision-making skills, and is motivated to achieve performance targets. Join us and enjoy various perks including employee discounts and training opportunities.

Qualifications

• Prior experience as a supervisor or team leader within retail or hospitality.
• Strong motivation to meet performance targets.
• A customer service mentality and team player’s work ethic.

Responsibilities

• Work alongside the store manager to reach personal goals and store goals.
• Mentor team and connect with customers.
• Create a store with exceptional customer experience.

Skills

Customer service mentality

Strong motivation to meet performance targets

Decision making and problem-solving skills

Organisational skills

Job description

Supervisor

Location: Braintree Village
Contract: Permanent

Ready to be the face of our brand and engage with customers from the moment they set foot in the shop? Join our team, where every interaction is a chance to spread joy and beauty, creating unforgettable experiences for every customer.

Responsibilities

• Working alongside the store manager to reach personal goals and goals for your store
• Mentor team and connect with customers
• Expand professional skill set in luxury retail and cosmetics
• Opportunity to be a champion in piercing or stock-take across a range of stores
• Training and development opportunities
• Rituals employee discount
• Quarterly product allowance
• Team Referral Rewards Programme
• Numerous wellbeing initiatives and EAP
• Company and team event
• Motivate, coach and develop team instore along with the Store Manager
• Create a store with exceptional customer experience and store standards
• Build great relationships

About you

• Prior experience as a supervisor or team leader within retail or hospitality
• Strong motivation to meet performance targets
• A customer service mentality and team player’s work ethic
• Decision making and problem-solving skills
• Eye for detail, organised and structured