Richmond - Restaurant Supervisor

The Ivy Collection; London Borough of Richmond upon Thames; Remote; GBP 17,000 - 25,000; Part time

Benefits offered by this job

Competitive pay

Career development program

Extra holiday allowance

Staff discount

Gift vouchers

Refer a Friend bonus

Retail discounts

Guaranteed hours

Job summary

The Ivy Collection is seeking a Restaurant Supervisor to help run our busy restaurants with exceptional guest service and team coordination. You will support the restaurant team, maintain standards, and ensure guest needs are anticipated and met, reporting to the Restaurant Manager.

We value a proactive, professional approach and team players who thrive under pressure. The Ivy Collection is an equal opportunity employer, embracing diversity and a positive workplace culture.

Qualifications

• 1+ years’ experience in restaurant supervision.
• Strong customer service orientation.
• Ability to work under pressure.
• Strong communication and training skills.

Responsibilities

• Support seamless restaurant operations with efficient guest service.
• Maintain high standards and anticipate guest needs.
• Foster good relationships within the team and kitchen brigade.
• Lead training and development within the department.
• Report to the Restaurant Manager.

Skills

Guest service

Team player

Communication

Problem solving

Job description

Welcome to The Ivy Collection, we embody timeless elegance and vibrant hospitality in every guest experience. Our iconic restaurants, situated across the UK and beyond, are celebrated for exceptional food, outstanding service, and the creation of unforgettable moments.

We’re searching for a dynamic Restaurant Supervisor to join our team and become part of something special.

Benefits & Rewards:

• Competitive Industry pay (Hourly + Tronc)
• A Management Career Development Program, which includes online and practical assessments.
• Extra holiday allowance for length of service, up to 5 extra days after 5 years.
• 50% staff discount for you and up to 3 friends when you dine in our restaurants.
• Celebrate career anniversaries with a gift voucher to dine in our restaurants.
• Refer and Friend Bonus
• Access to discounts on 100s of retailers, health, entertainment, travel & more
• Guaranteed 20 hours minimum contract

Key elements of your role as Restaurant Supervisor will involve supporting the seamless running of the restaurant by providing a highly efficient and effective service, ensuring standards are maintained and guest needs are anticipated. To establish and maintain good working relationships amongst the restaurant team and with the kitchen brigade. To carry out training and development needs within the department and to take appropriate action. Reporting to the Restaurant Manager.

About you: You have at least 1+ years’ experience in this role and are solution-driven, working well under pressure. You pride yourself on your professional approach to service excellence and you are a real team player.

The Ivy Collection is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About us: Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.