Restaurant Supervisor

Ivy Restaurants Ltd; Topsham; On-site; GBP 17,000 - 25,000; Full time

Benefits offered by this job

Competitive hourly pay

Career development program

Extra holiday after 5 years (up to 5)

Staff discount 50% for you and up to 3

Gift vouchers for career anniversaries

Refer a Friend bonus

Discounts on retailers, health, travel

Minimum 20 hours contract

Job summary

The Ivy Collection is seeking a Restaurant Supervisor to join our team in Topsham. You will support seamless service, uphold high standards, and anticipate guest needs.

You will foster strong relationships within the restaurant team and with the kitchen brigade, and you will participate in training and development under the Restaurant Manager. We value 1+ years in a similar role, a professional approach to service, and a true team player attitude.

Qualifications

• Experience delivering high-quality guest service in a fast-paced environment.
• Proven ability to lead a team and train staff to standards.
• Strong communication and problem-solving skills.

Responsibilities

• Oversee daily restaurant service to ensure guest satisfaction.
• Lead and develop the front-of-house team and kitchen liaison.
• Monitor standards, handle guest issues, and support the Restaurant Manager.

Skills

Customer service

Team leadership

Problem solving

Communication

Job description

Welcome to The Ivy Collection, we embody timeless elegance and vibrant hospitality in every guest experience. Our iconic restaurants, situated across the UK and beyond, are celebrated for exceptional food, outstanding service, and the creation of unforgettable moments.

We’re searching for a dynamic Restaurant Supervisor to join our team and become part of something special.

Benefits & Rewards:

• Competitive Industry pay (Hourly + Tronc)
• Management Career Development Program, which includes online and practical assessments.
• Extra holiday allowance for length of service, up to 5 extra days after 5 years.
• 50% staff discount for you and up to 3 friends when you dine in our restaurants.
• Celebrate career anniversaries with a gift voucher to dine in our restaurants.
• Refer and Friend Bonus
• Access to discounts on 100s of retailers, health, entertainment, travel & more
• Guaranteed 20 hours minimum contract

Key elements of your role as Restaurant Supervisor will involve supporting the seamless running of the restaurant by providing a highly efficient and effective service, ensuring standards are maintained and guest needs are anticipated. To establish and maintain good working relationships amongst the restaurant team and with the kitchen brigade. To carry out training and development needs within the department and to take appropriate action. Reporting to the Restaurant Manager.

About you: You have at least 1+ years’ experience in this role and are solution-driven, working well under pressure. You pride yourself on your professional approach to service excellence and you are a real team player.

The Ivy Collection is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About us: Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.