Restaurant Supervisor

The Ivy Collection; Birmingham; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Competitive Industry pay

Management Career Development Program

Extra holiday allowance (up to 5 extra

Staff discount 50%

Gift voucher for career anniversaries

Refer and Friend Bonus

Discounts at 100s of retailers

Job summary

The Ivy Collection is hiring a Restaurant Supervisor in Birmingham to support daily restaurant operations with a focus on delivering outstanding guest experiences. You will lead a team, uphold service standards, and collaborate with the kitchen to ensure smooth service.

We seek a solution‑driven, team‑oriented professional with at least 1 year of supervisory experience and a commitment to service excellence.

Qualifications

• Minimum 1 year of supervisory experience in a restaurant.
• Strong customer service and team leadership skills.
• Ability to train and develop staff and work under pressure.

Responsibilities

• Support the seamless running of the restaurant by delivering highly efficient service.
• Maintain standards and anticipate guest needs.
• Establish and maintain good relationships with the restaurant team and kitchen brigade.
• Conduct training and development within the department and take appropriate action.
• Report to the Restaurant Manager.

Skills

Customer service

Team leadership

Training & development

Problem solving

Job description

Welcome to The Ivy Collection, we embody timeless elegance and vibrant hospitality in every guest experience. Our iconic restaurants, situated across the UK and beyond, are celebrated for exceptional food, outstanding service, and the creation of unforgettable moments.

We’re searching for a dynamic Restaurant Supervisor to join our team and become part of something special.

Benefits & Rewards

• Competitive Industry pay (Hourly + Tronc)
• Management Career Development Program, which includes online and practical assessments.
• Extra holiday allowance for length of service, up to 5 extra days after 5 years.
• 50% staff discount for you and up to 3 friends when you dine in our restaurants.
• Celebrate career anniversaries with a gift voucher to dine in our restaurants.
• Refer and Friend Bonus
• Access to discounts on 100s of retailers, health, entertainment, travel & more
• Guaranteed 20 hours minimum contract

Key elements of your role as Restaurant Supervisor

will involve supporting the seamless running of the restaurant by providing a highly efficient and effective service, ensuring standards are maintained and guest needs are anticipated. To establish and maintain good working relationships amongst the restaurant team and with the kitchen brigade. To carry out training and development needs within the department and to take appropriate action. Reporting to the Restaurant Manager.

About you

You have at least 1+ years’ experience in this role and are solution-driven, working well under pressure. You pride yourself on your professional approach to service excellence and you are a real team player.

The Ivy Collection is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About us

Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.